Zenja Stephens
Spokane,WA
Summary
I am extremely excited, 100 percent motivated, and firmly believe,that with a condition like cancer,or an eating disorder, exercise can bring one to a healthier state of, not only the body, but the mind as well. I think that setting the mind right will,eventually set the body right, and if the body will not comply, if a person's way of thought improves, so will their life. Living with chronic disease for well over a decade,having to deal with multiple ups and downs physically has given me a very different life outlook than I had in my younger years. I may have a very different way of approaching all aspects of life, it has forced me to become More able in many ways than I was before I became disabled. Softer, yet so much stronger. More able to cope and really see what is important in this world,and that is not only ourselves,but other people as well. I Think that helping people to harness both the physical and mental aspects of wellbeing is one of the most productive and rewarding things this life has to offer!
Overview
33
33
years of professional experience
7
7
years of post-secondary education
Work History
Customer Service Representative
YMCA Of The Inland Northwest
Spokane, WA
07.2025 - Current
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Developed strong customer relationships to encourage repeat business.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Updated databases with new and modified customer data.
- Collected deposits or payments and arranged for billing.
- Provided top quality control and eliminated downtime to maximize revenue.
Owner
Bodyworks-FlexFit
Spokane, Washington
12.2023 - Current
- Conducted market research activities and competitive analysis to facilitate implementation of aggressive company marketing strategy.
- Set pricing structures according to market analytics and emerging trends.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
Owner
Stephens Old-Fashioned Cleaning
Spokane, WA
09.2000 - 12.2012
- Set pricing structures according to market analytics and emerging trends.
- Analyzed client business needs and assisted in determining appropriate resources and strategies.
- Developed and implemented successful sales strategies to meet business goals.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Managed sales presentations to promote product and brand benefits.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Formed and sustained strategic relationships with clients.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
Assistant to Vocational Rehabilitation Specialist
Department of Veterans Affairs
Spokane, Washington
10.1992 - 07.1998
- Gathered and sorted data for reports and files.
- Handled confidential information with discretion and integrity.
- Used filing systems to improve document management and organization.
- Handled incoming calls and directed callers to appropriate department or employee.
- Maintained positive working relationship with fellow staff and management.
- Monitored office services mailbox for business support needs and requests.
- Coordinated support to facilitate general office operations.
- Assisted organizational efforts by filing, entering data and answering phones.
- Greeted guests and vendors to assist in navigating space.
- Encouraged and improved cross-department internal communication.
- Answered phones and routed voicemails to respective employees.
- Received and distributed mail, letters and packages.
- Maintained front desk to provide positive first impression.
- Scheduled service and changed and ordered toner to keep printers and copiers functioning.
Education
Certificate - Cancer Exercise Specialist-Advanced Qualification
Cancer Exercise Training Institute
03.2024 - 08.2025
Bachelor of Arts - Psychobiology
Eastern Washington University
Cheney, WA 09.1994 - 08.2000
CERTIFIED - Senior Fitness Specialist, Stretch And FlexabilityCoach
NASM
Spokane, WashingtonSkills
- Communication with diverse groups-Any and all
- Exercise
- Exercise for chronic conditions
- Empathy
- Motivation
- Guidance
Timeline
Customer Service Representative
YMCA Of The Inland Northwest
07.2025 - Current
Certificate - Cancer Exercise Specialist-Advanced Qualification
Cancer Exercise Training Institute
03.2024 - 08.2025
Owner
Bodyworks-FlexFit
12.2023 - Current
Owner
Stephens Old-Fashioned Cleaning
09.2000 - 12.2012
Bachelor of Arts - Psychobiology
Eastern Washington University
09.1994 - 08.2000
Assistant to Vocational Rehabilitation Specialist
Department of Veterans Affairs
10.1992 - 07.1998
CERTIFIED - Senior Fitness Specialist, Stretch And FlexabilityCoach
NASM