Hi, I’m
Zenobia Kierstedt
Customer Service Manager
Clarkston,Georgia
Summary
Seasoned Customer Service Supervisor with unmatched customer service record and successful strategic development. Develops strong working relationships with teams to boost performance and meet objectives. Experienced Customer Service Supervisor bringing 10 years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.
Overview
8
years of professional experience
Work History
City Thrift StoreLilburn, GA
Customer Service Supervisor
08.2022 - Current
Job overview
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Reduced employee turnover with hands-on leadership and coaching.
- Created employee schedules to align coverage with forecasted demands.
- Developed and implemented strategies to improve customer service and increase sales.
WalmartDecatur, GA
Customer Service Supervisor
10.2015 - 08.2022
Job overview
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Monitored front areas so that questions could be promptly addressed.
- Interceded between employees during arguments and diffused tense situations.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Created, prepared, and delivered reports to various departments.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
Education
Georgia Perimeter College, Decatur, GA
High School Diploma
Skills
- P>Customer Relations
- P>Production planning
- P>Teambuilding
- P>Staff Management
- P>Bookkeeping
- P>Organization and Time Management
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteImportant To Me
Company CultureWork-life balanceCareer advancementTimeline
Customer Service Supervisor
City Thrift Store
08.2022 - Current
Customer Service Supervisor
Walmart
10.2015 - 08.2022
Georgia Perimeter College
High School Diploma
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