Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Zenobia Kierstedt

Zenobia Kierstedt

Customer Service Manager
Clarkston,Georgia
Preparation +Opportunity =Success

Summary

Seasoned Customer Service Supervisor with unmatched customer service record and successful strategic development. Develops strong working relationships with teams to boost performance and meet objectives.

Overview

8
8
years of professional experience

Work History

Customer Service Supervisor

City Thrift Store
Lilburn, GA
08.2022 - Current
  • Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
  • Coached team members to deliver hospitable, professional service while adhering to set service models.
  • Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Reduced employee turnover with hands-on leadership and coaching.
  • Created employee schedules to align coverage with forecasted demands.
  • Developed and implemented strategies to improve customer service and increase sales.

Customer Service Supervisor

Walmart
Decatur, GA
10.2015 - 08.2022
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Monitored front areas so that questions could be promptly addressed.
  • Interceded between employees during arguments and diffused tense situations.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Created, prepared, and delivered reports to various departments.
  • Coached team members to deliver hospitable, professional service while adhering to set service models.

Education

High School Diploma -

Georgia Perimeter College, Decatur, GA
05.2001 -

Skills

Customer Relations

Production planning

Teambuilding

Staff Management

Bookkeeping

Organization and Time Management

Sales proficiency

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Timeline

Customer Service Supervisor - City Thrift Store
08.2022 - Current
Customer Service Supervisor - Walmart
10.2015 - 08.2022
Georgia Perimeter College - High School Diploma,
05.2001 -
Zenobia KierstedtCustomer Service Manager