Zenobia Kierstedt
Customer Service Manager
Clarkston,Georgia
Preparation +Opportunity =Success
Summary
Seasoned Customer Service Supervisor with unmatched customer service record and successful strategic development. Develops strong working relationships with teams to boost performance and meet objectives.
Overview
8
8
years of professional experience
Work History
Customer Service Supervisor
City Thrift Store
Lilburn, GA
08.2022 - Current
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Reduced employee turnover with hands-on leadership and coaching.
- Created employee schedules to align coverage with forecasted demands.
- Developed and implemented strategies to improve customer service and increase sales.
Customer Service Supervisor
Walmart
Decatur, GA
10.2015 - 08.2022
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Monitored front areas so that questions could be promptly addressed.
- Interceded between employees during arguments and diffused tense situations.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Created, prepared, and delivered reports to various departments.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
Education
High School Diploma -
05.2001 -
Skills
Customer Relations
undefinedWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Supervisor - City Thrift Store
08.2022 - Current
Customer Service Supervisor - Walmart
10.2015 - 08.2022
Georgia Perimeter College - High School Diploma,
05.2001 -
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