Summary
Work History
Education
Skills
Affiliations
Community Service
Timeline
Generic
Zenobia Reeds

Zenobia Reeds

East Orange,NJ

Summary

Adaptable problem-solver with multifaceted experience in government, education, and the judicial system. Effective communicator, with demonstrated skills in oral and written messaging. Proficient in case management.

Work History

Policy Review Clerk & Data Entry Clerk

New Jersey Compensation Rating & Inspection Bureau
  • Prepared document records into third-party databases and performed data entry functions for audit compliance
  • Performed record reconciliations
  • Canceled and reinstated policies
  • Trained and oriented new hires on policies and procedures.

Customer Service Representative

New Jersey Division of Consumer Affairs
01.2017
  • Supported day-to-day operations by opening accounts, processing renewal and reinstatement applications, and maintaining account information
  • Triaged phone calls and voicemails to determine appropriate actions or referrals
  • Generated additional customer services through increasing awareness and recommending products and services.

Sociology Professor

Best Care College
01.2019 - 01.2021
  • A Nursing School dedicated to assisting students in achieving their academic, career and personal goals
  • Introduce students to fundamental sociological theories and research
  • Prepare and deliver lectures to undergraduate students
  • Evaluate and grade classwork, assignments and papers.

Substitute Teacher

Swing Education / Delta T Group
01.2018 - 01.2020
  • Perform classroom management for all grades, to ensure consistency and optimal learning in the teacher's absence
  • Deliver daily lesson plans
  • Assist students with material competence
  • Enforce school policies and procedures.

Probation Case Aide

Pierce County Juvenile Court
01.2014 - 01.2015
  • Conducted intake interviews utilizing motivational techniques
  • Compiled and updated case records and files, maintaining chronological sequencing and closing successful cases
  • Counseled juveniles according to program specifications and individual needs
  • Monitored progress of juvenile court orders and identified appropriate plans of action.

Education

M.A. - Sociology & Social Justice

Kean University
Union, NJ
08.2011

B.A. - Sociology, Psychology

Kean University
Union, NJ
08.2007

A.S/ - Social Science

Essex County College
Newark, NJ
08.2005

Skills

  • Data Entry
  • Customer Support
  • Office Operations
  • Data Management & Storage
  • Training & Development
  • Clerical Support
  • Communication
  • Correspondence
  • Audit & Compliance
  • Research

Affiliations

  • Epsilon Epsilon Honor Society
  • Epsilon Epsilon Omega Honor Society

Community Service

  • Intern: New Direction New Jersey
  • American Civil Liberties Union of New Jersey
  • Essex County Probation Division

Timeline

Sociology Professor

Best Care College
01.2019 - 01.2021

Substitute Teacher

Swing Education / Delta T Group
01.2018 - 01.2020

Customer Service Representative

New Jersey Division of Consumer Affairs
01.2017

Probation Case Aide

Pierce County Juvenile Court
01.2014 - 01.2015

Policy Review Clerk & Data Entry Clerk

New Jersey Compensation Rating & Inspection Bureau

M.A. - Sociology & Social Justice

Kean University

B.A. - Sociology, Psychology

Kean University

A.S/ - Social Science

Essex County College

Similar Profiles

  • Barbara Washington

    Barbara WashingtonBarbara Washington

    Data Quality Analyst at Penn Compensation RatingData Quality Analyst at Penn Compensation Rating

    View Profile
  • Elliot Misic

    Elliot MisicElliot Misic

    Commercial Property Analyst at Washington State Rating BureauCommercial Property Analyst at Washington State Rating Bureau

    View Profile
  • William Gott

    William GottWilliam Gott

    Compliance Specialist at State of Tennessee Bureau of Workers' CompensationCompliance Specialist at State of Tennessee Bureau of Workers' Compensation

    View Profile
Zenobia Reeds