Sunny SG
Houston,TX
Summary
Administrative professional with exceptional typing speed and data entry proficiency. Skilled in maintaining accurate daily logs, resolving discrepancies, and managing comprehensive records. Committed to enhancing service delivery and capable of operating independently with minimal supervision.
Overview
15
15
years of professional experience
Work History
Data Entry Review Clerk
The Reserves Network
11.2024 - 02.2025
- Provided exceptional front desk support while managing account transactions efficiently.
- Entered license plate numbers, state codes, and plate types into the system accurately.
- Monitored image and application quality to uphold established performance standards.
- Maintained data integrity and compliance with client requirements through meticulous reviews.
Guest Services Associate
Houston Museum of Natural Science
02.2023 - 05.2024
- Provided exceptional front desk support while efficiently managing account transactions.
- Maintained communication systems and enforced safety policies to ensure smooth operations.
- Boosted membership sales by 15% through strategic customer engagement and upselling.
QA Analyst
GD4 Test Services, Inc.
02.2017 - 08.2018
- Executed diagnostics and quality testing for electronic components in a certified lab.
- Ensured compliance and accuracy while managing sensitive inventory and supplier testing.
- Conducted rigorous assessments to validate functionality and reliability of components.
Customer Relations Banker
Austin Telco Federal Credit Union
Austin, Indiana
09.2017 - 03.2018
- Executed daily banking transactions with precision while providing tailored financial solutions.
- Minimized fraud risk through meticulous data management and accurate information handling.
- Enhanced client relationships by delivering exceptional customer service and support.
- Expanded business through community networking, referrals, and targeted cold calling efforts.
Data Analyst Manager
Internal Revenue Service (IRS)
06.2016 - 06.2017
- Analyzed tax data for compliance with federal regula4ons and integrated records using Batch soQware.
- Trained new hires in documenta4on processes, helping improve team accuracy and 4meliness.
- Recognized with 'Management Employee of the Quarter' for community tax outreach leadership.
Administrative Assistant
Farmers Insurance Group
Austin, Texas
03.2016 - 06.2017
- Contributed to 5% annual revenue growth through improved workflow and customer outreach.
- Assisted with insurance claims processing and documentation management.
- Developed and maintained relationships with clients through effective communication.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
Merchandising Management Coordinator
RetailMeNot.com
09.2010 - 05.2011
- Analyzed product performance data to refine pricing strategies for online sales.
- Supported affiliate marketing initiatives by managing product testing through Commission Junction.
- Managed vendor relationships to ensure timely service and delivery of products.
- Coordinated project timelines and deliverables for various marketing campaigns.
- Streamlined interdepartmental communication processes to enhance collaboration.
- Monitored project budgets, ensuring accurate tracking of expenditures for financial integrity.
Education
GeneraHve AI for ExecuHves and Business Leaders -
IBM AI Academy
08.2025
Data Foundation -
Google, Inc.
08.2025
Bachelor of Arts - Business
Houston Christian University
Houston, TX01.2022
Skills
- Administrative support and office management
- Scheduling and calendar coordination
- Document processing and filing systems
- Data entry and quality assurance
- Customer service and conflict resolution
- Financial management and records management
- Microsoft Office Suite and Google Workspace
- CRM platforms and policy compliance
- Staff coordination and vendor relations
- Mail distribution and batch systems
- Tessitura and programming languages (Python, Java)
- Mac OS X and SEO tools
Languages
- English, Fluent
- Bengali, Fluent
- Hindi/Urdu, Basic
Volunteer And Community Service
- Tutor, AmeriCorps, Austin, TX
- Medical Assistant Volunteer, Hope Urgent Care
- ER Volunteer, Seton Hospital
References
References available upon request.
Timeline
Data Entry Review Clerk
The Reserves Network
11.2024 - 02.2025
Guest Services Associate
Houston Museum of Natural Science
02.2023 - 05.2024
Customer Relations Banker
Austin Telco Federal Credit Union
09.2017 - 03.2018
QA Analyst
GD4 Test Services, Inc.
02.2017 - 08.2018
Data Analyst Manager
Internal Revenue Service (IRS)
06.2016 - 06.2017
Administrative Assistant
Farmers Insurance Group
03.2016 - 06.2017
Merchandising Management Coordinator
RetailMeNot.com
09.2010 - 05.2011
GeneraHve AI for ExecuHves and Business Leaders -
IBM AI Academy
Data Foundation -
Google, Inc.
Bachelor of Arts - Business
Houston Christian University
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