Zenobia Rodriguez
Tampa
Summary
Self-started Bilingual (English/Spanish) accomplished professional with over 40 years of flawless customer relations experience in call centers fast pace settings as well as in person.
Professional language expert with solid background in accurate and effective communication. Skilled in interpreting complex information, bridging language barriers, and enhancing understanding in diverse settings. Strong focus on collaboration and adaptability to meet evolving team needs, ensuring reliable support and achieving results. Proficient in multiple languages, cultural sensitivity, and maintaining confidentiality.
Overview
7
7
years of professional experience
Work History
Video Remote interpreter (VRI)
Cyracom International LTD
11.2018 - Current
- Responsible for the accurate and complete conversion of a message conveyed non-video and video conference from one language into another within different fields, Medical, Financial, Legal, Insurance, Business, 911
- Strong multitasking skills, ability to take notes and short-term memory expectedly
- Exceptional customer service adhering to all productivity, quality and performance standards, utilizing systems and resources to ensure first call resolution
- Moral champion creating bulletin boards and keeping peers engaged in departmental activities, brain storming ideas for decorating for the different activities and campaigns
Education
High School/Bilingual Commercial Secretary trade degree -
Instituto Evangelico Honduras CA
12.1978
Skills
- Strong communication skills including listening, oral comprehension and speaking skills
- Vocation to customer service keeping professional composure in a variety of scenarios
- Promoting and presenting excellent company’s image and its services to successfully exceed monthly performance expectations
- Detail oriented
- Terminology proficiency within the different fields, Medical, Financial, Insurance, Legal, Business and 911
Timeline
Video Remote interpreter (VRI)
Cyracom International LTD
11.2018 - Current
High School/Bilingual Commercial Secretary trade degree -
Instituto Evangelico Honduras CA
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