Zenobio Rodriguez
Davenport
Summary
Results-oriented customer service associate with a track record of efficient task completion and productivity. Specializes in conflict resolution and active listening to address customer needs. Committed to delivering quality work and achieving company objectives in fast-paced environments. Adaptable customer service professional with a versatile background in inventory oversight and conflict resolution. Known for strong attention to detail and effective team collaboration.
Overview
3
3
years of professional experience
Work History
Customer Service Associate
Wawa
Clermont
07.2023 - Current
- Delivered exceptional service to new and existing customers by addressing concerns and providing solutions.
- Maintained cleanliness and organization of work area, ensuring it remained well-stocked.
- Managed multiple tasks concurrently while ensuring accuracy and attention to detail.
- Demonstrated active listening when responding to customer inquiries and complaints.
- Followed policies and procedures to meet or exceed performance standards.
- Developed strong relationships with key clients through regular follow-up communication.
- Tracked inventory levels to maintain availability of popular items for customer orders.
- Supported sales team in driving growth through effective collaboration.
Cook
Studio Movie Grill
Kissimmee
04.2023 - 05.2023
- Sustained clean working environment through diligent sweeping, mopping, and surface washing.
- Followed food safety standards in food storage and preparation processes.
- Conducted thorough cleaning of kitchen equipment, surfaces, utensils, and dishes.
- Prepared meals according to recipes by effectively combining and cooking ingredients.
- Partnered with teammates in dynamic environment to uphold high customer satisfaction levels.
- Managed transportation of food items across workstations, stove, and refrigerator.
- Executed safe food handling procedures for proper storage and service.
Line Cook
Capone's Coal Fired Pizza
Kissimmee
03.2022 - 08.2022
- Adhered to health and safety standards, promoting a safe environment for employees and customers.
- Partnered with management to align budget goals with high-quality service delivery.
- Optimized storage area organization for quick access to essential items.
- Facilitated effective communication among staff regarding menu changes and orders.
- Executed dish preparation in strict accordance with recipe guidelines.
- Managed daily tracking of inventory levels for kitchen supplies.
- Performed thorough inspections of equipment cleanliness before every shift.
- Contributed to food prep activities, such as washing vegetables or butchering meat.
Education
Ridge Community High School
500 Orchid Drive, Davenport, FL 33837Skills
- Service excellence
- Inventory oversight
- Issue resolution
- Sales enablement
- Policy compliance
- Client relationship management
Timeline
Customer Service Associate
Wawa
07.2023 - Current
Cook
Studio Movie Grill
04.2023 - 05.2023
Line Cook
Capone's Coal Fired Pizza
03.2022 - 08.2022
Ridge Community High School
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