Zenovia Bolgren
San Antonio,TX
Summary
Flexible customer service representative oriented in offering 4-year history of excellent customer service and precise capability of being versed in relevant regulations with dedication to ethical practices.
- Responsible and motivated employee ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
- Looking to expand skills while facilitating company growth
Overview
3
3
years of professional experience
Work History
SPR Specialty Pharmacy Representative
CVS Specialty Pharmacy
San Antonio, TX
11.2023 - Current
- Performed needs analysis and presented options based on findings to help customers make decisions.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Upheld high standards of customer services by responding to inquiries, needs and problems.
- Resolved customer complaints courteously and efficiently.
- Processed customer account changes with proprietary software.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
CSA, Customer Service Agent
All Web Leads Inc
San Antonio, Texas
08.2023 - 10.2023
- Implement innovative strategies to improve customer satisfaction and retention rates
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
CSR, Customer Service Representative
Eastern Account System
San Antonio
12.2022 - 10.2023
- Identify opportunities to improve customer service processes and procedures
- Negotiated rates with customers and entered payments into accounting system.
- Negotiated payment plans with customers to ensure timely repayment of debt.
CSR, Customer Service Representative
Easy Rest Adjustable Sleep Systems
San Antonio, Texas
08.2021 - 11.2022
- Identify customer needs and recommend appropriate products and services
- Managed multiple tasks simultaneously while providing excellent customer service experience.
- Supported sales team members to drive growth and development.
CSA, Customer Service Agent
Alorica
San Antonio, Texas
08.2020 - 03.2021
- Implementing customer feedback to improve customer service processes and systems
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
Education
Associates -
Alamo Colleges
05.2026
Dipolma -
Earl Warren HS
07.2017
Skills
- Excellent at using Excel
- CMS Guidelines
- Communication
- Teamwork
- Adaptability
- Multitasking
- Attention to detail
- Insurance Verification
- Order Verification
- Drug Inventory Management
- Workflow Optimization
- Medication Dispensing
- Prescription Filling
- Pharmacy Operations
Website URL
Contact Zenovia Bolgren, San Antonio (bold.pro)
https://bold.pro/my/zenovia-bolgren
Timeline
SPR Specialty Pharmacy Representative
CVS Specialty Pharmacy
11.2023 - Current
CSA, Customer Service Agent
All Web Leads Inc
08.2023 - 10.2023
CSR, Customer Service Representative
Eastern Account System
12.2022 - 10.2023
CSR, Customer Service Representative
Easy Rest Adjustable Sleep Systems
08.2021 - 11.2022
CSA, Customer Service Agent
Alorica
08.2020 - 03.2021
Associates -
Alamo Colleges
Dipolma -
Earl Warren HS
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