Zentell McClary
Brooklyn,United States
Summary
Financial leader with expertise in team development and efficient branch operations management. Proven track record in identifying improvement areas and implementing solutions that enhance revenue and minimize costs. Extensive experience in client service optimization and operational efficiency. Seeking to leverage years of experience in a challenging professional role.
Overview
11
11
years of professional experience
Work History
Assistant Branch Manager
Enterprise Rent-A-Car
Brooklyn, NY
09.2022 - Current
- Directed daily branch operations, managing customer service flow, phone support, and rental transactions for an average of 150+ customers weekly, while maintaining top-tier service standards.
- Supervised, coached, and developed a team of six employees, achieving a 20% increase in branch sales, and maintaining a customer satisfaction score above 90%.
- Analyzed performance metrics, including utilization, revenue per unit, and customer satisfaction, to identify process gaps, leading to a 10% improvement in operational efficiency.
- Acted as Branch Manager during absences, overseeing all operations, resolving escalated customer issues, and ensuring branch performance remained within the top 10% of the region.
- Networked within communities to identify and capitalize on business opportunities.
- Developed strategy to achieve target sales goals.
ESL Teacher
EPIK (English Program in Korea)
Gyeongsangnam-do, South Korea
08.2021 - 08.2022
- Developed and delivered dynamic, student-centered lesson plans tailored to diverse language proficiency levels, resulting in increased engagement and measurable academic progress.
- Cultivated a supportive, inclusive classroom environment by building strong relationships with students and parents, promoting trust, motivation, and consistent attendance.
- Collaborated with school administrators and staff to align curriculum strategies with institutional objectives, ensuring program effectiveness, and compliance with educational standards.
- Utilized a variety of teaching methods such as lectures, discussions, role-play activities and multimedia presentations.
Para-Professional
NYC Department of Education
Brooklyn, NY
09.2014 - 06.2021
- Supported curriculum delivery for students with special needs by reinforcing instructional strategies and adapting materials to individual learning requirements.
- Assisted in monitoring and assessing student progress through observation and curriculum-based assessments, contributing to data-driven instructional planning.
- Oversaw daily classroom activities to maintain a safe, structured learning environment, aligned with Individualized Education Programs (IEPs), and DOE standards.
Education
Children and Youth Studies -
City University of New York, Brooklyn College
Brooklyn, United States06-2021
Associate of Arts - Liberal Arts
Kingsborough Community College
Brooklyn, NY06-2021
Skills
- Strategic planning and execution
- Conflict resolution and negotiation
- Analytical decision making
- Branch operations management
- Customer service and engagement
Accomplishments
- Increased branch revenue by 20% through strategic marketing initiatives and targeted sales execution.
- Improved operational efficiency by 10% by analyzing performance metrics and addressing process gaps.
- Led and developed a team of six employees, maintaining a 94% customer satisfaction score and driving consistent service excellence.
- Acted as Branch Manager during absences, keeping branch operations in the top 10% regionally.
References
References available upon request.
Timeline
Assistant Branch Manager
Enterprise Rent-A-Car
09.2022 - Current
ESL Teacher
EPIK (English Program in Korea)
08.2021 - 08.2022
Para-Professional
NYC Department of Education
09.2014 - 06.2021
Children and Youth Studies -
City University of New York, Brooklyn College
Associate of Arts - Liberal Arts
Kingsborough Community College
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