Zenudin Omerovic
Johnston,IA
Summary
Results-driven CRM Specialist with a proven track record at Business, enhancing system performance and optimizing customer response times. Skilled in data analysis and troubleshooting software and hardware, I excel in communication and organization, ensuring seamless integration across departments. My proactive approach led to successful CRM deployment and improved operational efficiency.
Overview
8
8
years of professional experience
Work History
IT Help Desk Technician
Iowa Professional Group
04.2022 - Current
- Diagnosed and resolved hardware and software issues for end-users in a timely manner.
- Provided technical support via phone, email, and remote access tools to ensure user satisfaction.
- Documented troubleshooting processes and solutions in knowledge base for future reference.
- Trained new staff on help desk procedures and customer service best practices.
CRM Specialist
Buisness
07.2020 - 04.2022
- Ensured data accuracy, conducting regular audits and maintaining up-to-date customer information in the CRM system.
- Supported the successful deployment of a new CRM platform, assisting with user acceptance testing, data migration, and post-implementation support.
- Reduced response time for customer inquiries by optimizing the CRM system and automating routine tasks.
- Facilitated seamless communication between departments, integrating CRM with other business systems.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Enhanced system performance by conducting regular software and hardware updates.
Server
Outback Steakhouse
08.2017 - 07.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
High School Diploma -
Johnston High School
Johnston, IASkills
- Dependable
- Punctual
- Organization and Time Management
- Excellent communication
- Critical thinking
- Information Analysis
- Responsible
- Troubleshooting
Languages
English
Native or Bilingual
Bosnian
Native or Bilingual
Croatian
Native or Bilingual
Timeline
IT Help Desk Technician
Iowa Professional Group
04.2022 - Current
CRM Specialist
Buisness
07.2020 - 04.2022
Server
Outback Steakhouse
08.2017 - 07.2020
High School Diploma -
Johnston High School
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