Zenaida Mcleod
Chestnut Hill,MA
Summary
Payments and operations leader with 7+ years of experience across fintech, treasury operations, and banking compliance. Leads payment operations and customer care for a $15B+ TPV platform, with full ownership of risk, product enhancements, and operational performance. Proven track record of scaling operations, strengthening fraud controls, and driving cross-functional initiatives that enhance accuracy, ensure compliance, improve client experience, and support revenue growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Manager of Payment Operations
FastPay, An Avidxchange Company
07.2024 - Current
- Operational leader for a SaaS payment platform processing $15B+ annually and 650K+ transactions across ACH, virtual card, and check rails in the United States and Canada.
- Lead and scale a team of 11 across operations, compliance, credit, and customer care
- Own end to end payment operations across multiple rails, ensuring accuracy and scalability
- Oversee risk and compliance including KYC, KYB, OFAC, and EWS
- Identified and closed a critical supplier verification gap, eliminating pre funding fraud exposure
- Act as product owner for platform enhancements including vendor database, client self service tools, and automation
- Successfully passed NACHA and BSA audits with no unexpected findings
- Drive revenue growth through initiatives that increase monetizable payment volume
- Developed and implemented training programs for staff to improve service delivery and reduce errors.
- Led cross-functional teams to streamline payment processing and enhance operational efficiency.
Branch Manager
Mass Bay Credit Union
Everett, MA
11.2023 - 07.2024
- Led a $75M deposit branch, overseeing operations, compliance, and business development
- Reduced transaction errors by 25 percent through process improvements
- Managed and coached staff to achieve performance and service goals
Regional Retail Management Associate
Brookline Bank
Boston, MA
11.2021 - 11.2023
- Conducted internal audits and compliance reviews to mitigate risk
- Produced and analyzed reports to support performance and decision making
- Delivered regulatory training in BSA, NDIP, and Reg CC
Personal Banking Representative and Teller
Brookline Bank
Chestnut Hill, MA
01.2018 - 01.2021
Education
Associate Degree - Accounting
Mass Bay Community College
2028
Skills
- Payments & Operations: Payment Operations, Treasury Management, NACHA, Card Operations
- Risk & Compliance: KYC/KYB/OFAC, Fraud Prevention, Risk Controls, Audit Readiness
- Leadership: Team Development, Strategic Planning, Cross Functional Leadership, Stakeholder Management
- Product & Process: Product Ownership, Workflow Optimization, Process Improvement, Automation Implementation
- Customer Care: Relationship Management, Technical Education, Advanced Escalation Handling
- Data & Reporting: Data Analysis, Performance Reporting
Certification
NMLS #1968565 | Certified Notary Public (MA)
Timeline
Manager of Payment Operations
FastPay, An Avidxchange Company
07.2024 - Current
Branch Manager
Mass Bay Credit Union
11.2023 - 07.2024
Regional Retail Management Associate
Brookline Bank
11.2021 - 11.2023
Personal Banking Representative and Teller
Brookline Bank
01.2018 - 01.2021
Associate Degree - Accounting
Mass Bay Community College