Zephiniah Moultrie
North Las Vegas,NV
Summary
Experienced customer service professional dedicated to providing excellent service. Strong team player with a positive attitude and a talent for building rapport with clients. Committed to ensuring customer satisfaction and contributing to company success. Specializes in quality, speed, and process optimization. Articulate, energetic, and results-oriented with a passion for developing relationships, cultivating partnerships, and growing businesses. Well-spoken and knowledgeable about the company through thorough research and quick mastery of its fundamentals.
Overview
11
11
years of professional experience
Work History
Preschool Teacher
Childrens Learning Adventure
08.2022 - Current
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors
- Gave one-on-one attention to children while maintaining overall focus on entire group
- Sanitized toys and play equipment each day to maintain safety and cleanliness
- Evaluated children to determine need for supplementary support and devised improvement strategies.
- Increased student satisfaction by frequently communicating with students about needs and adapting lessons to interests and classroom progress
Teacher
KinderCare Learning Centers
10.2021 - 08.2022
- Worked cooperatively with other teachers, administrators and parents to help students reach learning objectives
- Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies
- Kept students on-task with proactive behavior modification and positive reinforcement strategies
- Incorporated multiple types of teaching strategies into classroom
- Reviewed curriculum and devised alternate approaches to presenting lessons to increase student understanding
- Implemented creative ways to foster curiosity for complex principles through hands-on learning and planned activities
Front Desk Receptionist
David's Bridal
09.2018 - 10.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
- Resolved customer issues quickly and notified supervisor immediately when problems escalated
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization
- Used internal software to process reservations, check-ins and check-outs
Cashier
McDonald's
07.2014 - 08.2018
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels
- Worked flexible schedule and extra shifts to meet business needs
- Helped customers complete purchases, locate items and join reward programs
- Restocked and organized merchandise in front lanes
- Answered questions about store policies and addressed customer concerns
- Worked closely with shift manager to solve problems and handle customer concerns
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals
- Mentored new team members on POS system operation, customer service strategies and sales goals
Education
Bachelor Of Education - Counseling Psychology
Grand Canyon University
Phoenix, AZ04.2028
High School Diploma -
Legacy High School North
Las Vegas, NV06.2014
Skills
- Training
- Resource Utilization
- Safety Reporting
- Safety Monitoring and Management
- Computer Proficiency
- Organizational and Planning Skills
- Clear and Direct Communication
- Positive Attitude and Energetic
- Effective Listening
- Problem solving
- Inventory
- Audits
Timeline
Preschool Teacher
Childrens Learning Adventure
08.2022 - Current
Teacher
KinderCare Learning Centers
10.2021 - 08.2022
Front Desk Receptionist
David's Bridal
09.2018 - 10.2021
Cashier
McDonald's
07.2014 - 08.2018
High School Diploma -
Legacy High School North
Bachelor Of Education - Counseling Psychology
Grand Canyon University
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