Zephiniah Moultrie
North Las Vegas,NV
Summary
Experienced customer service professional dedicated to providing excellent service. Strong team player with a positive attitude and a talent for building rapport with clients. Committed to ensuring customer satisfaction and contributing to company success. Specializes in quality, speed, and process optimization. Articulate, energetic, and results-oriented with a passion for developing relationships, cultivating partnerships, and growing businesses. Well-spoken and knowledgeable about the company through thorough research and quick mastery of its fundamentals.
Overview
11
11
years of professional experience
Work History
Preschool Teacher
Childrens Learning Adventure
North Las Vegas, NV
08.2022 - Current
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors
- Gave one-on-one attention to children while maintaining overall focus on entire group
- Sanitized toys and play equipment each day to maintain safety and cleanliness
- Evaluated children to determine need for supplementary support and devised improvement strategies.
- Increased student satisfaction by frequently communicating with students about needs and adapting lessons to interests and classroom progress
Teacher
KinderCare Learning Centers
North Las Vegas, NV
10.2021 - 08.2022
- Worked cooperatively with other teachers, administrators and parents to help students reach learning objectives
- Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies
- Kept students on-task with proactive behavior modification and positive reinforcement strategies
- Incorporated multiple types of teaching strategies into classroom
- Reviewed curriculum and devised alternate approaches to presenting lessons to increase student understanding
- Implemented creative ways to foster curiosity for complex principles through hands-on learning and planned activities
Front Desk Receptionist
David's Bridal
Las Vegas, Nevada
09.2018 - 10.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
- Resolved customer issues quickly and notified supervisor immediately when problems escalated
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization
- Used internal software to process reservations, check-ins and check-outs
Cashier
McDonald's
North Las Vegas, NV
07.2014 - 08.2018
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels
- Worked flexible schedule and extra shifts to meet business needs
- Helped customers complete purchases, locate items and join reward programs
- Restocked and organized merchandise in front lanes
- Answered questions about store policies and addressed customer concerns
- Worked closely with shift manager to solve problems and handle customer concerns
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals
- Mentored new team members on POS system operation, customer service strategies and sales goals
Education
Bachelor Of Education - Counseling Psychology
Grand Canyon University
Phoenix, AZ04.2028
High School Diploma -
Legacy High School North
Las Vegas, NV06.2014
Skills
- Training
- Resource Utilization
- Safety Reporting
- Safety Monitoring and Management
- Computer Proficiency
- Organizational and Planning Skills
- Clear and Direct Communication
- Positive Attitude and Energetic
- Effective Listening
- Problem solving
- Inventory
- Audits
Timeline
Preschool Teacher
Childrens Learning Adventure
08.2022 - Current
Teacher
KinderCare Learning Centers
10.2021 - 08.2022
Front Desk Receptionist
David's Bridal
09.2018 - 10.2021
Cashier
McDonald's
07.2014 - 08.2018
High School Diploma -
Legacy High School North
Bachelor Of Education - Counseling Psychology
Grand Canyon University