Zequita Brown
Bartlett,TN
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
28
28
years of professional experience
Work History
Customer Service Specialist
YRC Freight
11.1995 - 07.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers.
- Handled customer inquiries and suggestions courteously and professionally.
Education
Associate of Applied Science - Computer Operations
State Technical Institute At Memphis
Memphis, TN05.1992
Skills
- Carrier Relations
- Customer Retention Strategies
- Invoice Preparation and Processing
- Excellent Written and Oral Communication
- Microsoft Office
- Good Communication Skills
- Process Transactions
- Customer Service
Timeline
Customer Service Specialist
YRC Freight
11.1995 - 07.2023
Associate of Applied Science - Computer Operations
State Technical Institute At Memphis
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