Zeriah Figueroa
Henderson
Summary
Highly-motivated and reliable employee who quickly masters new concepts and skills. Passionate about helping customers and creating satisfying experiences. Strong history of providing top-notch service and support. Exceptional communication skills with proven track record of building client rapport. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Server
Olive Garden Restaurant
08.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
Starbucks Barista
VONS-SAFEWAY
08.2023 - 01.2025
- Provided excellent customer service by addressing customer complaints promptly and professionally..
- Addressed and resolved customer concerns to maintain brand loyalty.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Maintained calm demeanor during high-volume periods and special events.
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
- Utilized upselling techniques to promote bakery items and specialty drinks, increasing average order value.
Retail Sales Cashier
Victoria's Secret & PINK
02.2022 - 07.2023
- Maintained knowledge about current sales and promotions; communicated information effectively to customers.
- Provided customer service support for inquiries related to products and services offered.
- Recognized security risks and theft issues associated with retail operations.
- Resolved customer complaints in a timely manner while maintaining company standards for quality service.
- Operated cash register by adhering to POS system processes and procedures when ringing sales and tendering correct change and receipts.
- Counted and balanced cashier drawers.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
Production Operator
Wells Enterprises Inc.
03.2022 - 02.2023
- Inspected finished goods for defects prior to packaging or shipping out to customers.
- Set up and operated production machinery according to specific standards and protocols of company.
- Helped achieve team goals by rotating production lines and daily duties to meet demand.
- Assisted in training new employees on proper machine operation techniques and safety protocols.
- Complied with all relevant health and safety regulations while performing job duties.
- Communicated effectively with supervisors regarding work progress, challenges, and any potential safety concerns.
- Collaborated with team members to increase efficiency and productivity on the production line.
Sanitation Crew Member
Albertsons
08.2021 - 07.2022
- Swept, mopped and washed floors to maintain cleanliness of facility.
- Assisted in the removal of hazardous materials from work areas.
- Followed all safety protocols while cleaning chemicals used on site.
- Disinfected surfaces with approved chemical cleaners according to instructions.
- Maintained a safe work environment by adhering to all safety regulations and procedures.
- Utilized Personal Protective Equipment (PPE) correctly.
- Complied with company policies regarding safe storage of chemicals.
Education
Health Science
University of Las Vegas Nevada
Skills
- Memory retention
- Food Preparation
- Analytical Skills
- Professionalism
- Problem Identification
- Protocol compliance
- Empathetic and patient
References
References available upon request.
Timeline
Server
Olive Garden Restaurant
08.2024 - Current
Starbucks Barista
VONS-SAFEWAY
08.2023 - 01.2025
Production Operator
Wells Enterprises Inc.
03.2022 - 02.2023
Retail Sales Cashier
Victoria's Secret & PINK
02.2022 - 07.2023
Sanitation Crew Member
Albertsons
08.2021 - 07.2022
Health Science
University of Las Vegas Nevada
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