Zero Lewis
Las Vegas
Summary
Dedicated and proactive team player with strong experience in customer service, register operations, and merchandise stocking. Passionate about creating memorable customer experiences through teamwork, respect, and a commitment to excellence. Strives to lead by example and contribute to a fun, high-performing environment where both customers and crew thrive.
Overview
2
2
years of professional experience
Work History
Cashier
Wingstop
Las Vegas
11.2024 - Current
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Balanced daily transactions on a computerized point-of-sale system.
- Resolved customer complaints professionally in accordance with company policy.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Greeted customers and provided friendly customer service.
- Informed customers of in-store promotions or pricing specials.
- Built loyal clientele through friendly interactions and consistent appreciation.
- Addressed customer questions and concerns regarding products and services.
Shift Supervisor
McDonald's
Henderson
06.2023 - 11.2024
- Served as a role model for other employees by demonstrating professional behavior at all times.
- Provided on-the-job training to new staff members.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Assigned tasks to team members based on their strengths and skill sets.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Ensured all safety and sanitation regulations were met throughout the shift.
- Developed strategies for improving operational efficiency and customer service levels.
- Monitored staff performance to ensure quality standards were met.
- Provided feedback to employees regarding their performance in order to improve productivity.
- Assisted upper management with daily operations to meet standards of service and quality.
- Taught staff upselling techniques to meet revenue targets.
- Developed and implemented kitchen policies, procedures and quality standards.
- Trained new kitchen staff on proper food handling techniques and safety regulations.
Education
High School Diploma -
Chaparral High School
Henderson, USA05.2025
Skills
- Food Safety
- Food Handling
- Point-of-sale systems
- Team building
- Employee training
- Sales techniques
- Communication
- Conflict resolution
- Work ethic and integrity
- Product knowledge
- Customer service excellence
- Purchase assistance
- Delegating work
- Relationship building
- Shift checklists
- Customer service focus
Timeline
Cashier
Wingstop
11.2024 - Current
Shift Supervisor
McDonald's
06.2023 - 11.2024
High School Diploma -
Chaparral High School