Overview
Work History
Education
Skills
LANGUAGES
Timeline
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Zeshan Hamdani

East Meadow,NY

Overview

12
12
years of professional experience

Work History

Community Support Specialist

Family Residences & Essen8al Enterprises
04.2022 - 08.2023
  • Managed 5-7 residents at any time.
  • -Developed individualized care plans and therapeutic goals for residents
  • -provide counseling and emotional support to residents
  • -Educated residents on coping strategies and mental health resources
  • -Assisted residents with medication management and adherence

Brand Ambassador

Sales Partnerships Inc.
07.2021 - 03.2022
  • -Visit small businesses to educate and inform them on American Express credit card rates and local spending data to increase American Express’ acceptance and business profit.
  • Place American Express accepted here stickers on doorways/windows.
  • Monthly quotas of 30 or more window stickers were met or exceeded.
  • Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
  • Showed understanding of customer's personal style and preferences when offering product advice.

Solutions Specialist

Verizon Wireless
12.2017 - 08.2019
  • -Educated customers on devices best suited to their needs.
  • -Reviewed weekly inventory.
  • -Achieve monthly sales quotas.
  • -Train new employees.
  • Maintained strong relationships with existing customers by delivering exceptional service and ongoing support as needed.
  • Identified opportunities for upselling additional services, resulting in increased revenue for the company.
  • Conducted troubleshooting and diagnostic procedures on customer devices.

Assistant Manager

Sprint
Glen Cove, New York
12.2014 - 11.2017
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.

Day Habilitation Specialist

QSAC
07.2013 - 12.2014
  • -Supported clients with autism spectrum disorder with daily living skills and social integration.
  • -Developed and implemented individual habilitation plans focused on mental health and behavioral goals.
  • -Facilitated recreational activities and provided transportation to voluntary work sites.
  • -Assisted clients with personal hygiene and daily tasks.
  • Maintained accurate documentation of client progress, including detailed reports for case managers and other relevant stakeholders.

Child Care Worker

Lake Grove School
03.2012 - 06.2013
  • -Provided supervision and support to students living on campus.
  • -assisted students with homework and daily chores, focusing on behavior modification techniques.
  • -developed individualized behavior plans to address triggers and challenging behaviors.
  • -Transported and supervised students during various recreational activities.
  • Maintained a safe and clean environment for the children by adhering to health and safety protocols.
  • Established rapport with parents during pick-up and drop-off times, fostering open lines of communication.
  • Enhanced children''s social skills by facilitating group activities and promoting positive interactions.

Education

Bachelor of Science - Science, Technology, and society

SUNY Farmingdale
Farmingdale, NY
05-2025

Skills

  • -Counseling and crisis intervention
  • -Individualized and group therapy
  • -Behavioral Health assessment
  • -case management
  • -therapeutic planning
  • -Interpersonal communication
  • -Microsoft Office Suite
  • Employee management and training

LANGUAGES

-Fluent Urdu
-Conversational in Spanish

Timeline

Community Support Specialist

Family Residences & Essen8al Enterprises
04.2022 - 08.2023

Brand Ambassador

Sales Partnerships Inc.
07.2021 - 03.2022

Solutions Specialist

Verizon Wireless
12.2017 - 08.2019

Assistant Manager

Sprint
12.2014 - 11.2017

Day Habilitation Specialist

QSAC
07.2013 - 12.2014

Child Care Worker

Lake Grove School
03.2012 - 06.2013

Bachelor of Science - Science, Technology, and society

SUNY Farmingdale

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Zeshan Hamdani