Zeth Bales
Montreal,MO
Summary
Dynamic service associate with a proven track record at Walmart, excelling in customer support and complaint handling. Recognized for enhancing customer satisfaction through effective problem-solving and training new staff. Adept at managing inventory and improving processes, ensuring optimal service delivery and retention. Committed to achieving excellence in every interaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Service Associate
Walmart
03.2023 - Current
- Resolve customer complaints promptly, enhancing satisfaction and loyalty.
- Train new associates on operational procedures and customer service standards.
- Manage customer issues and enhance satisfaction by matching optimal solutions to individual customer needs.
- Assistcustomers with inquiries, resolving issues promptly for improved customer retention.
Department Manager
Hyvee
11.2021 - 02.2023
- Managed inventory levels, optimizing stock availability and reducing waste.
- Coordinated departmental schedules, aligning staffing with peak business needs.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Advised upper management on key decisions based on thorough analysis of sales trends, market conditions, and competitor activities.
Furniture Sales Associate
Parrish Furniture
11.2020 - 11.2021
- Assisted customers in selecting furniture that meets their style and budget preferences.
- Maintained knowledge of current inventory and product features to provide accurate information.
- Updated customers on scheduled deliveries of furniture to homes.
- Polite and professional delivery and installation of new furniture to regular and new customers
Education
Missouri Peace Officer - Law Enforcement
Missouri Sheriffs Association
Camdenton, MO12.2025
High School Diploma - All Required
Camdenton Highschool
Camdenton, MO05.2017
Skills
- Customer support
- Patience and tolerance
- Complaint handling
- Problem Solving
- Efficient Learner
Certification
- Taser certified
- OC certified
- FEMA- Introduction to incident command
- FEMA- National incident management system
Timeline
Service Associate
Walmart
03.2023 - Current
Department Manager
Hyvee
11.2021 - 02.2023
Furniture Sales Associate
Parrish Furniture
11.2020 - 11.2021
Missouri Peace Officer - Law Enforcement
Missouri Sheriffs Association
High School Diploma - All Required
Camdenton Highschool