ShopKey
Zeve Naftali
Airport Operations Supervisor
Ghent,NY
Summary
Forward-thinking service writer with extensive knowledge of automobiles. Known for being a good listener, a trustworthy friend, and working hard when nobody is watching. Dedicated to keeping clients in a safe and reliable vehicle.
Bachelor of Science, Science Technology and Society, Farmingdale State College
Overview
11
11
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Service Consultant
Volkswagen of Huntington
04.2023 - Current
- Analyzed customer feedback data to identify trends and implement targeted improvements, leading to consistently high satisfaction scores.
- Played an instrumental role in driving organizational growth by securing high-value accounts through strategic networking efforts.
- Managed a portfolio of clients, ensuring timely delivery of services and prompt resolution of any issues that arose.
- Provided information about service procedures and expected timelines.
Pizza Delivery Driver
Piazetta East Farmingdale
01.2023 - Current
- Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
- Collaborated with management to resolve order issues or customer complaints.
Porter
Pitbull Motors Inc
09.2022 - 01.2023
- Responsible for moving precious vehicles, including road tests and parking.
- Learned advanced car care techniques to ensure vintage and exotic European cars were not damaged.
- Shuttled customers and their vehicles as needed.
- Personally listed and sold several parts and equipment.
- Assisted owner wherever possible.
Farmers Market Salesperson
BuddhaPesto
01.2014 - 01.2023
- Personally produced and sold several thousand units, often hundreds per day.
- Represented a positive brand image at farmers markets and stores.
- Maintained social media presence and interaction with customers, increasing online sales.
- Established customer base into new areas through networking.
- Maintained focus on growth and efficiency.
- Increased profit margins by 20%.
- Consistently exceeded expected sales, often selling out of product at farmers markets.
Stonemason's Apprentice
Bervy Excavation
05.2021 - 09.2022
- Worked on several high-cost excavation, masonry, construction and demolition projects. These would require building patios, steps, walls, and operating equipment.
- Learned fundamentals of business including maintaining client relationships, employee management, estimating project costs and timeframes.
- Advocated for safety on job sites.
- Helped to install systems, components and construction materials into new and remodeled buildings.
- Learned wide range of simple and complex techniques from on-the-job training.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Created plans and communicated deadlines to ensure projects were completed on time.
Service Writer
Bobby’s Auto Repair
06.2019 - 04.2020
- Promoted from technician to service writer in December of 2020.
- Performed diagnostics and repairs on vast variety of foreign and domestic vehicles.
- Grew existing relationships with clients, made new friends by providing excellent service.
- Built trust with clients, many of whom still contact me for advice on servicing their vehicle
- Assisted in shop renovations - this included designing a new layout and ordering equipment such as lifts, tire machines, alignment machine, etc.
- Produced accurate estimates and clearly articulated charges to customers to minimize complaints.
- Presented different repair options to customers to help each person make appropriate choices.
Education
No Degree - Mechanical Engineering Technology
Farmingdale State College
Farmingdale, NY 09.2022 - Current
No Degree - Mechanical Engineering
Alfred University
Alfred, NY 09.2020 - 12.2020
High School Diploma -
Darrow School
New Lebanon, NY 09.2015 - 06.2019
Skills
- Estimating costs
Client communication
Flexible and Adaptable
Self-Motivated
Relationship building
Product knowledge
Software
Mitchell
Microsoft Excel, Office
Adobe InDesign, Photoshop, Premiere
Languages
English
Excellent
Spanish
Good
Interests
Racing
Mountain biking, snowboarding, flying
Business management
Engineering
Music and films
Traveling
Investing
Certification
2024
Timeline
Service Consultant
Volkswagen of Huntington
04.2023 - Current
Pizza Delivery Driver
Piazetta East Farmingdale
01.2023 - Current
Porter
Pitbull Motors Inc
09.2022 - 01.2023
No Degree - Mechanical Engineering Technology
Farmingdale State College
09.2022 - Current
Stonemason's Apprentice
Bervy Excavation
05.2021 - 09.2022
No Degree - Mechanical Engineering
Alfred University
09.2020 - 12.2020
Service Writer
Bobby’s Auto Repair
06.2019 - 04.2020
High School Diploma -
Darrow School
09.2015 - 06.2019
Farmers Market Salesperson
BuddhaPesto
01.2014 - 01.2023
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