ZEXUAN CHEN
Bellevue
Summary
Results-driven luxury retail professional with nearly two years of experience in high-end retail sales. Proven track record of exceeding sales goals through consultative selling, relationship building, and exceptional customer service. Skilled in clienteling, luxury product presentation, visual merchandising, inventory management, and retail operations. Passionate about creating personalized shopping experiences that drive customer loyalty, repeat business, and long-term revenue growth.
Overview
5
5
years of professional experience
Work History
SALES ASSOCIATE
APM MONACO
BELLEVUE
08.2023 - 06.2025
- Recognized for delivering exceptional customer satisfaction while consistently driving strong sales results.
- Managed inventory tasks including cycle counts, shipment processing, stock replenishment, and ensuring inventory accuracy.
- Executed store opening and closing procedures, handled POS transactions, and managed cash handling during daily operations.
- Collaborated with management and team to meet store sales goals while providing exceptional customer service.
- Supported store operations during peak seasons and high-volume sales events while maintaining excellent service quality.
CO-FOUNDER
RAINDIUS VIDEO PRODUCTION COMPANY
SEATTLE
01.2020 - 01.2022
- Co-founded and managed a startup video production company, overseeing daily business operations and client communications.
- Cultivated strong relationships with clients and partners, aligning project outcomes with customer expectations and strategic business goals.
- Negotiated project requirements, budgets, and timelines while providing customized service solutions.
- Coordinated project execution from concept to delivery, achieving high-quality standards and exceeding client satisfaction.
- Oversaw multiple projects simultaneously, delivering results on time and within budget constraints.
Education
BACHELOR OF SCIENCE - DIGITAL MARKETING
OREGON STATE UNIVERSITY
CORVALLIS, OR06-2023
Skills
- Multilingual: English, Mandarin, Cantonese, Taishanese
- Customer service
- Marketing technologies
- Brand strategies
- Campaign optimization
Knowledge And Skills
- Multilingual: English, Mandarin, Cantonese, and Taishanese.
- Provided top-notch customer service for a significant promotion management company by helping customers work through marketing and service issues.
- Up-to-date knowledge of marketing technologies, tools, and platforms to optimize brand strategies and campaigns.
Timeline
SALES ASSOCIATE
APM MONACO
08.2023 - 06.2025
CO-FOUNDER
RAINDIUS VIDEO PRODUCTION COMPANY
01.2020 - 01.2022
BACHELOR OF SCIENCE - DIGITAL MARKETING
OREGON STATE UNIVERSITY