Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Janie Lee

San Francisco,CA

Summary

Versatile and dynamic, with a proven track record at Hong Kong Gardens, I excel in customer service and dining room management. Mentored staff to foster professional growth, implemented cost-control measures, and ensured compliance with health regulations. My strong multitasking ability and active learning approach have consistently enhanced guest satisfaction and operational efficiency.


Overview

28
28
years of professional experience
1
1
Certification

Work History

Restaurant Hostess

Hong Kong Gardens
04.2024 - Current
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.

Restaurant Owner

Hong Kong Gardens
03.2012 - 04.2024
  • Mentored and developed staff members, fostering an environment that promoted professional growth within the team.
  • Established strong vendor relationships for the consistent sourcing of fresh ingredients at competitive prices.
  • Implemented effective inventory management systems to minimize waste and control food costs.
  • Set employee schedules, delegated work, and monitored food quality and service performance.

Restaurant Owner

New Hong Kong Restaurant
01.1997 - 02.2012
  • Managed payroll, daily deposits, and cost controls.
  • Supervised daily restaurant operations, ensuring smooth workflow and timely resolution of any issues that arose.
  • Maintained positive relationships with local community and government officials.
  • Ensured compliance with all health department regulations, maintaining a safe environment for both employees and patrons alike.

Education

High School Diploma -

Taishan High School
China
06-1987

Skills

  • Customer service
  • Multilingual in English, Cantonese, Taishanese, and Mandarin
  • Strong multitasking
  • Greeting guests
  • Active learning
  • Cash handling
  • Table bussing
  • Supply restocking
  • Menu memorization
  • Dining room management

Certification

  • Food Handler Certification (FHC) - State Health Departments.

Languages

Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual

Timeline

Restaurant Hostess

Hong Kong Gardens
04.2024 - Current

Restaurant Owner

Hong Kong Gardens
03.2012 - 04.2024

Restaurant Owner

New Hong Kong Restaurant
01.1997 - 02.2012

High School Diploma -

Taishan High School
Janie Lee