Zeynab Hussein
Columbus
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
11
11
years of professional experience
Work History
Patient Transporter
Nationwide Children’s Hospital
Columbus OH
04.2022 - 12.2024
- Transported patients safely across various departments, ensuring comfort and care during transfers.
- Assisted nursing staff by preparing patients for examinations and procedures, enhancing workflow efficiency.
- Maintained cleanliness and organization of transport equipment to uphold hospital safety standards.
- Coordinated with healthcare teams to address patient needs promptly, improving overall service delivery.
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
- Maintained cleanliness of transport equipment to minimize infection risk for patients and staff.
- Ensured patient safety by properly positioning patients on stretchers, wheelchairs, and other transport equipment.
Customer Service Representative
24-7 InTouch
Denver, CO
06.2016 - 01.2022
- Proven experience providing customer support in a busy call center
- Informed clients by explaining procedures, answering questions, and providing information
- Resolved technical issues using troubleshooting and listening skills
- Researched more complex issues regarding follow-up and order tracking
- Maintained expectations regarding call quality and resolution time
Cashier/Customer Service Associate
Walmart
02.2014 - 05.2015
- Provided excellent customer service by answering product questions that satisfied needs
- Ran register efficiently and kept line moving even on busy shifts
- Adept at balancing transactions through checks, currency, credit cards and register receipts
- Maintained an organized, clean work area with a high level of accuracy in all transactions
Grounds Maintenance Worker
Water World
07.2013 - 08.2013
- Made sure the park was clean and orderly
- Provided a safe and healthy grounds environment
- Picked up trash, cleaned tables, emptied garbage
- Put away supplies at the end of the day
Education
Medical Assistant - undefined
Concorde Career College
Aurora, CO06.2026
Skills
- Medical Administrative Assistant Certification (NHA certified April 2018, #S3A3M2C7)
- Bilingual in English and Somali
- Ability to perform both clerical and medical support tasks
- 60 wpm typing speed
- Excellent communication and interpersonal skills
- Knowledge of Microsoft Office Tools
- Detail oriented
Timeline
Patient Transporter
Nationwide Children’s Hospital
04.2022 - 12.2024
Customer Service Representative
24-7 InTouch
06.2016 - 01.2022
Cashier/Customer Service Associate
Walmart
02.2014 - 05.2015
Grounds Maintenance Worker
Water World
07.2013 - 08.2013
Medical Assistant - undefined
Concorde Career College