ZeZe Hamilton
Shinnston,WV
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Teleperformance
Fairmount, WV
08.2019 - 02.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Cashier
Go-market
Shinnston, WV
02.2019 - 08.2019
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Custodial Maintenance Worker
Target
Clarksburg, WV
06.2018 - 01.2019
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
Education
TESST College of Technology - Alexandria
Alexandria, VA09.1997
High School Diploma -
Wakefield High School
Raleigh, NC06.1996
High School Diploma -
George Mason University
Alington Va06.1996
Skills
- Courteous with Strong Service Mindset
- Upbeat and Positive Personality
- POS Systems and Ordering Platforms
- Building Customer Trust and Loyalty
- Calm and Professional Under Pressure
Timeline
Customer Service Representative
Teleperformance
08.2019 - 02.2022
Cashier
Go-market
02.2019 - 08.2019
Custodial Maintenance Worker
Target
06.2018 - 01.2019
TESST College of Technology - Alexandria
High School Diploma -
Wakefield High School
High School Diploma -
George Mason University