Zhabraisha Moss
Tacoma,WA
Summary
Proven to enhance customer satisfaction and team efficiency, my tenure at U-Haul Moving showcased my exceptional customer service and problem-solving skills. Leveraging teamwork and computer proficiency, I consistently improved operational outcomes. My adaptable nature and dedication to excellence have driven tangible improvements in customer engagement and service delivery, Accomplished Retail Sales Consultant possessing exceptional customer service skills to close the sale.
Overview
12
12
years of professional experience
Work History
Customer Service
U-Haul Moving
07.2024 - Current
- Provided exceptional customer service, addressing concerns and answering inquiries promptly.
- Enhanced guest satisfaction by providing personalized and efficient customer service.
- Provided exceptional customer service, demonstrating knowledge of store policies and procedures.
- Managed customer service inquiries and complaints for customer satisfaction.
- Greeted incoming customers and provided reliable, friendly customer service.
- Demonstrated excellent customer service skills to increase customer satisfaction.
- Managed food resources, memorized orders, and coordinated customer service.
- Provided excellent customer service to cultivate loyalty and satisfaction.
- Promoted exceptional customer service by engaging clients on sales floor.
Driver
Wallenius Wilhelmsen Logistics
12.2023 - 04.2024
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
Driver Helper /Appliance Repair Technician
The Peggs Company
03.2023 - 08.2023
- Exhibited good attendance, work habits, and willingness to learn job functions.
- Improved customer satisfaction by providing timely and efficient delivery assistance to drivers.
- Assisted drivers with navigation, ensuring accurate and prompt deliveries for clients.
- Maintained vehicle organization and cleanliness and reported any issues to driver.
- Assisted drivers with loading and unloading packages onto delivery trucks to maintain deadlines.
- Contributed to a positive team atmosphere by collaborating closely with fellow Driver Helpers and other staff members.
- . Promoted a clean working environment by maintaining cleanliness within the vehicle cabin.
- Displayed very good communication and customer service skills.
- Assisted with shipment preparation and documentation to support accuracy and proper tracking.
- Enhanced teamwork, assisted drivers and warehouse staff in preparing accurate orders.
- Assisted in inventory management, helping to keep accurate stock levels.
Traffic Control Flagger
Expert Traffic Control
01.2021 - 03.2023
- Calmly managed clearing of path during passage of emergency vehicles.
- Provided essential instructions to foremen, crew chiefs and other flaggers.
- Used flagging tools such as stop and slow paddle and red flag.
- Patiently directed motorists towards detours and alternate routes.
- Established a positive rapport with the public by answering questions about construction activities courteously and professionally whenever approached near the worksite.
- Increased worker safety by promptly reporting any hazardous conditions or incidents observed on job sites.
- Familiar with use of hand signaling procedures.
- Managed stress effectively while working in high-pressure environments with heavy traffic volumes and challenging weather conditions.
- Utilized a variety of signaling equipment, including flags, signs, and radios, to effectively communicate with motorists and crew members.
- Enhanced safety for both drivers and workers by closely monitoring work zones and adjusting flagging signals accordingly.
- Intimately familiar with flagging safety regulations and equipment as published by OSHA.
- Promoted teamwork among fellow flaggers by offering assistance when needed and sharing best practices for improved performance overall.
- Controlled flow of automotive traffic under direction of project supervisor.
- Spoke clearly and confidently to drivers to provide detour routes and direct around work areas.
- Escorted pedestrians and young children across streets near school.
- Installed warning flags and used hand signals to catch drivers' attention about hazards.
Housekeeper
Personal Bussiness
01.2013 - 06.2021
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Dusted picture frames and wall hangings with cloth.
- Adhered to professional house cleaning checklist.
- Verified cleanliness and organization of storage areas and carts.
- Enhanced guest satisfaction by maintaining high standards of cleanliness and hygiene in rooms and common areas.
- Changed bed linens and collected soiled linens for cleaning.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Ran special errands, including retrieving dry cleaning and making requested purchases.
Education
High School Diploma -
Bates Technical High School
Tacoma, WA03.2020
Skills
- Excellent customer service
- Teamwork and Collaboration
- Friendly, Positive Attitude
- Problem-Solving
- Time Management
- Attention to Detail
- Flexible and Adaptable
- Dependable and Responsible
- Customer Service and Engagement
- Customer service skills
- Sales and Customer Service
- Multitasking Abilities
- Computer Skills
- Calm Under Pressure
- Effective listening and verbal skills
Timeline
Customer Service
U-Haul Moving
07.2024 - Current
Driver
Wallenius Wilhelmsen Logistics
12.2023 - 04.2024
Driver Helper /Appliance Repair Technician
The Peggs Company
03.2023 - 08.2023
Traffic Control Flagger
Expert Traffic Control
01.2021 - 03.2023
Housekeeper
Personal Bussiness
01.2013 - 06.2021
High School Diploma -
Bates Technical High School