Zhacortline Page
Memphis,TN
Summary
Compassionate and dedicated Certified Medical Assistant and Certified Phlebotomy Technician with hands-on clinical training. Strong background in patient care, proficient in phlebotomy techniques, patient assessments, and administrative tasks. Committed to providing high-quality care and supporting healthcare teams in fast-paced environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Residential Caregiver
BT&T Residential Healthcare
01.2023 - 04.2024
- Assisted patients with daily living activities including bathing, dressing, and meal preparation.
- Monitored vital signs and reported changes to healthcare professionals.
- Provided companions and emotional support to elderly and disabled clients.
- Maintained accurate documentation of care provided.
Remote Customer Service Representative
Cigna Healthcare
02.2020 - 11.2022
- Handled 60+ inbound and outbound calls daily to assist customers with account inquiries, service issues, and troubleshooting.
- Utilized CRM systems to document calls and update customer reports
- Demonstrated strong conflict resolution and communication skills under high-pressure environments.
Education
Clinical Experience (Externship) - Medical Assisting/Phlebotomy Student
Professional Allied Health LLC
Memphis, TN07.2025
High school diploma or GED - undefined
The Excel Center
Memphis, TN05.2018
Skills
- EHR systems
- Patience and Emotional Support
- Team Collaboration & Communication
- Vital signs
- EKG Administration
- Specimen collection / processing
- Venipuncture & Capillary Blood Draws
Certification
- CMA/CPT Certification
- CPR/BLS - American Heart Association
- IV Certification
Course Work
Medical Terminology
Anatomy and Physiology
Medical Office Procedures
Infection Control and Sterilization Techniques
Pharmacology Basics
Timeline
Residential Caregiver
BT&T Residential Healthcare
01.2023 - 04.2024
Remote Customer Service Representative
Cigna Healthcare
02.2020 - 11.2022
High school diploma or GED - undefined
The Excel Center
Clinical Experience (Externship) - Medical Assisting/Phlebotomy Student
Professional Allied Health LLC