Zhadé McCrary
Lakewood,WA
Summary
Dedicated customer service professional with over 5 years of experience fostering client relationships in diverse environments, including healthcare, retail, and administrative operations. Execute problem resolution, consistently delivering personalized service aligned with organizational standards. Strong communicator and reliable team player, skilled in managing competing priorities and adapting to changing needs to enhance customer satisfaction and support organizational objectives.
Overview
11
11
years of professional experience
Work History
Caregiver | Nanny
Lakewood, WA
Lakewood, WA
08.2015 - Current
- Provide consistent, attentive, and individualized care in a safe, nurturing, and supportive environment while adapting to each child's developmental, emotional, and educational needs.
- Maintain active supervision of children throughout daily activities, proactively identifying and addressing potential safety concerns while ensuring their physical and emotional well-being.
- Established strong, trusting relationships with children and families through dependable care and clear communication, ensuring alignment with each family's expectations and routines.
- Developed and implemented age-appropriate educational, recreational, and developmental activities that fostered learning, creativity, social development, and cognitive growth.
- Organized daily schedules to promote a balanced environment for children’s learning and development. and routines, including meals, snacks, playtime, educational activities, personal care, rest periods, transportation, and other age-appropriate responsibilities.
- Prepare nutritious meals and snacks while accommodating individual preferences, dietary needs, allergies, and family guidelines.
- Administer basic first aid and respond to minor injuries, illnesses, and unexpected situations while promptly communicating relevant concerns to parents or guardians.
- Develop and implement positive behavior-management strategies that encourage emotional regulation, appropriate communication, respect, responsibility, and positive social interactions.
- Observe and monitor children's behavioral, emotional, and developmental progress, documenting relevant observations and communicating updates, concerns, and milestones with parents or guardians.
- Provide age-appropriate guidance and support in developing independence, problem-solving skills, communication abilities, social skills, and confidence.
- Coordinate and facilitate age-appropriate outings, activities, appointments, and community experiences while maintaining appropriate supervision and safety protocols.
- Communicated regularly with parents and guardians about daily activities, meals, behavior, and developmental progress, ensuring transparency and addressing any concerns promptly.
- Maintain confidentiality and exercise sound judgment when handling sensitive family information, household matters, and personal details entrusted to the caregiver.
Receptionist
MultiCare Lakewood Clinic
Lakewood, WA
06.2020 - 08.2021
- Managed front-desk operations by greeting and directing patients, answering inquiries, providing general assistance, and ensuring an efficient and positive patient experience.
- Provided professional and welcoming assistance as the first point of contact for patients, visitors, and guests in a fast-paced healthcare environment.
- Coordinated communication among patients, visitors, providers, and clinic staff to ensure timely information flow and support daily operations.
- Assessed patient and visitor needs, resolved routine concerns, and directed inquiries to appropriate departments or healthcare staff.
- Demonstrated professionalism, discretion, empathy, and sound judgment when interacting with patients and families, including individuals who may have been experiencing stress, illness, or uncertainty.
- Managed front-office priorities and provided timely information to staff, enhancing patient flow and supporting clinic operations.
- Assisted team members with daily operational needs and maintained flexibility in responding to changing priorities within a busy clinical environment.
- Accurately entered, updated, and maintained patient and administrative information within electronic databases and internal systems while ensuring attention to detail and data integrity.
- Protected confidential patient and organizational information by following established privacy, security, access-control, and information-handling procedures.
- Promoted a collaborative and positive workplace culture by fostering respectful communication, teamwork, and strong working relationships among staff members.
- Demonstrated reliability, initiative, and strong organizational skills while balancing multiple administrative responsibilities and maintaining a high standard of patient service.
Server
Ascend Prime Steak & Sushi
Bellevue, WA
06.2021 - 01.2023
- Delivered exceptional, personalized hospitality in an upscale dining environment, creating a refined and memorable experience for guests from arrival through departure.
- Managed multiple tables and simultaneous service responsibilities in a fast-paced environment while maintaining accuracy, professionalism, and a high standard of guest service.
- Guided guests through the menu by providing detailed knowledge of food and beverage offerings, ingredients, preparation methods, specialty dishes, and dietary considerations.
- Recommended menu items and beverages tailored to guest preferences, enhancing dining experience and contributing to increased sales.
- Accurately recorded and entered food and beverage orders into the point-of-sale system, ensuring clear communication between guests, kitchen staff, bartenders, and management.
- Carefully communicated special requests, dietary restrictions, allergies, modifications, and other accommodations to ensure orders were prepared accurately and safely.
- Monitored food preparation, quality, presentation, and timing to ensure orders met restaurant standards before being delivered to guests.
- Provided professional table service, including serving food and beverages, presenting specialty dishes, clearing and resetting tables, and maintaining an organized and polished dining environment.
- Monitored guest satisfaction throughout the dining experience, anticipating needs and promptly responding to questions and requests.
- Resolved guest concerns and service issues efficiently, coordinating with kitchen staff and management to ensure timely resolutions.
- Maintained strong attention to detail while managing complex orders, multiple courses, special occasions, time-sensitive requests, and individualized guest preferences.
- Built positive relationships with guests through attentive service, professionalism, product knowledge, and personalized interactions, contributing to guest satisfaction and repeat business.
- Collaborated effectively with hosts, servers, bartenders, culinary staff, managers, and support teams to ensure seamless communication and efficient restaurant operations.
- Consistently represented the restaurant's luxury brand and hospitality standards through polished communication, professional presentation, discretion, and exceptional attention to guest needs.
Sales Associate
Michael Kors
Tacoma, WA
09.2024 - 03.2025
- Provided personalized, high-touch customer service by assessing individual preferences, professional needs, and style requirements to deliver tailored product recommendations and an elevated shopping experience.
- Assisted customers throughout the complete sales cycle, from initial consultation and product selection through transaction completion, order fulfillment, and post-purchase service.
- Built positive client relationships and delivered consistent service to enhance customer retention and foster brand loyalty through personalized in-store experiences.
- Styled and curated professional attire in alignment with brand standards, seasonal fashion trends, and individual client needs, demonstrating strong product knowledge and attention to detail.
- Leveraged comprehensive product knowledge to educate customers on merchandise features, fitness, functionality, styling options, promotions, and available services while identifying opportunities to support sales growth.
- Executed visual merchandising initiatives by organizing product displays, maintaining brand standards, and optimizing merchandise placement to enhance customer engagement and drive sales.
- Represented the brand with professionalism and a strong understanding of company standards, product offerings, promotions, and customer experience expectations.
- Supported daily store operations by executing opening and closing procedures, maintaining operational readiness, and ensuring the sales floor remained clean, organized, secure, and consistently customer-ready.
- Coordinated merchandise transfers with store leadership and other locations to fulfill customer requests, maintain inventory levels, and ensure timely product availability.
Sales Team Lead (Supervisor/Sales Manager)
Aerie
Tacoma, WA
05.2025 - 07.2025
- Directed daily activities of sales associates, providing leadership, coaching, and performance support to maintain productivity, service quality, and achievement of store objectives.
- Supported overall sales performance by identifying customer needs, promoting products and services, maximizing sales opportunities, and coaching associates on effective customer engagement strategies.
- Delivered efficient, professional customer service during sales and checkout processes, promoting customer loyalty programs and credit services to enhance engagement and drive sales.
- Trained and developed new and existing associates on customer service expectations, sales strategies, operational procedures, product knowledge, and company policy.
- Executed comprehensive store opening and closing procedures, ensuring operational readiness, security, cash-handling compliance, and adherence to company policies and standards.
- Maintained high visual merchandising standards by overseeing sales-floor organization, apparel presentation, product placement, replenishment, and overall store appearance.
- Assisted with resolving customer concerns, operational issues, and employee questions, using sound judgment to maintain service standards and support efficient store operations.
- Monitored inventory levels and facilitated timely replenishment of merchandise, ensuring product availability and an organized, sales-ready floor.
- Assisted with recruitment and talent acquisition efforts, including candidate screening, interviewing, selection, onboarding, and training of new employees.
- Prepared and submitted daily sales and operational reports, ensuring information was accurate, timely, and aligned with company reporting requirements.
- Managed and secured daily financial deposits in accordance with company cash-handling procedures, maintaining accountability, accuracy, and confidentiality throughout the process.
- Collaborated with management and cross-functional teams to implement company initiatives, enhancing operational efficiency and maintaining compliance while achieving sales and customer-service objectives.
Leasing Agent
207 East
Edgewood, WA
08.2025 - Current
- Provided a high level of customer service to prospective residents, current residents, guests, and visitors, by serving as a professional and knowledgeable first point of contact for the property.
- Guided prospective residents through the leasing process by clearly communicating qualification requirements, application procedures, required documentation, lease terms, community policies, and move-in expectations.
- Assisted prospective residents throughout the sales and leasing process, responding to inquiries, identifying housing needs, addressing questions or concerns, and providing timely follow-up to support successful lease conversions.
- Conducted professional property tours for prospective residents, investors, and mystery/secret shoppers, effectively presenting community amenities, available units, property features, and resident services.
- Maintained comprehensive knowledge of available units, pricing, floor plans, amenities, community features, and property policies to effectively communicate value and provide accurate information to prospects and residents.
- Supported daily leasing operations by monitoring and communicating upcoming priorities, appointments, resident needs, property concerns, and administrative tasks for the management and leasing team.
- Managed and maintained confidential resident records, personal information, leasing documentation, and property files with a high degree of accuracy, organization, and discretion.
- Processed and handled significant monetary transactions with accuracy, confidentiality, and attention to detail, while following established company procedures and internal controls.
- Resolved resident account and billing concerns, including payment discrepancies and account questions, ensuring accuracy and timely communication for enhanced resident satisfaction.
- Investigated and coordinated the resolution of complex resident and property-related concerns, including communal-area issues, resident inquiries, vendor communications, and discrepancies requiring follow-up with multiple parties.
- Served as a liaison between residents, prospective residents, vendors, and property management to facilitate clear communication and ensure questions, concerns, and service-related matters were appropriately addressed.
- Ensured vacant and model units were properly prepared for showings by verifying cleanliness, presentation, functionality, and adherence to established company and property standards.
- Coordinated resident events and community activities, managing planning, organization, and execution to foster a welcoming environment and strengthen community engagement.
- Responded professionally and promptly to resident and prospect inquiries in person, by phone, and through other communication channels, ensuring questions were routed or resolved appropriately.
- Monitored property presentation and identified areas requiring attention, communicating maintenance, cleanliness, presentation, or operational concerns with the appropriate team members.
- Organized and maintained physical and electronic documentation, ensuring tangible records were accurately associated with corresponding digital files and maintained in accordance with organizational procedures.
- Protected sensitive resident and financial information by exercising discretion and adhering to confidentiality expectations when handling personal records, financial transactions, leasing documentation, and resident communications.
- Enhanced resident retention and satisfaction by responding promptly to service requests and addressing concerns, which facilitated a positive living experience within the community.
Education
High School Diploma -
Lakes High School
Lakewood, WA01-2020
Some College (No Degree) - Architectural And Fine Arts
Clover Park Technical College
Tacoma, WA10-2026
Some College (No Degree) - STEM
Pierce College
Fort Steilacoom, WASkills
- Customer service
- Customer relationships
- Relationship building and management
- Sales
- Team leadership
- Team development
- Operations management
- Problem resolution
- Negotiation skills
- Database management
- Staff management
- Staff oversight
- Goals and performance
- Marketing
Timeline
Leasing Agent
207 East
08.2025 - Current
Sales Team Lead (Supervisor/Sales Manager)
Aerie
05.2025 - 07.2025
Sales Associate
Michael Kors
09.2024 - 03.2025
Server
Ascend Prime Steak & Sushi
06.2021 - 01.2023
Receptionist
MultiCare Lakewood Clinic
06.2020 - 08.2021
Caregiver | Nanny
Lakewood, WA
08.2015 - Current
High School Diploma -
Lakes High School
Some College (No Degree) - Architectural And Fine Arts
Clover Park Technical College
Some College (No Degree) - STEM
Pierce College