Summary
Overview
Work History
Education
Skills
Timeline
Generic

Geraldine Karmia

Naperville,IL

Summary

Expertly managed sensitive situations with professionalism, drawing on a diverse background in customer relations, accounting assistance, and childcare to deliver comprehensive care and support.

Overview

12
12
years of professional experience

Work History

Nanny / Caregiver

Private Families
Naperville, IL, USA
07.2018 - 06.2025
  • Provided full-time care for children ranging from newborns to 7 years old.
  • Assisted seniors, including dementia patients and individuals with behavioral challenges.
  • Supported families by maintaining a safe, engaging, and structured environment.

Customer Service Representative

ALORICA
Makati City, Philippines
10.2016 - 05.2018
  • Resolved customer concerns with knowledgeable, courteous support.
  • Handled high-volume inbound calls and emails with professionalism.
  • Educated customers about promotions, policies, and services.
  • Maintained composure in challenging situations and provided effective solutions.

Accounting Assistant

ZAGU FOODS CORPORATION
Pasig City, Philippines
06.2013 - 10.2016
  • Managed month-end closing entries and maintained detailed financial records.
  • Handled accounts payable/receivable, payroll, and vendor communications.
  • Processed cash/check payments and verified account transactions.

Education

Bachelor of Science - Management Accounting

University of Antique
Sibalom, Antique, Philippines
01.2013

Skills

Utilized strong English language communication abilities to facilitate effective interactions

Utilized Tagalog language skills to foster effective interactions with varied demographic groups

Utilized accounting software to optimize financial workflows and improve accuracy

Oversaw daily financial transactions and guided team in upholding accurate record-keeping Contributed to the preparation of financial reports and reconciliations Delivered administrative support to enhance operational efficiency within accounting department

Managed payroll processing to ensure timely and accurate employee compensation Led efforts to resolve payroll discrepancies and inquiries effectively Championed compliance with payroll regulations and policies to mitigate risks

Oversaw task management across multiple projects to align with team goals Partnered with colleagues to strategically prioritize assignments and adhere to deadlines Drove project success by concentrating on critical deliverables

Implemented effective scheduling and prioritization strategies to enhance operational efficiency

Led initiatives to enhance customer satisfaction by addressing inquiries and resolving product-related issues Coordinated effectively between customers and service teams to streamline communication

Developed and executed communication plans to foster improved team collaboration

Customer service

Bank reconciliation

Microsoft Excel

Journal entries

Bookkeeping

Accounts payable and receivable

Strong communication skills

MS office

Data inputting

Timeline

Nanny / Caregiver

Private Families
07.2018 - 06.2025

Customer Service Representative

ALORICA
10.2016 - 05.2018

Accounting Assistant

ZAGU FOODS CORPORATION
06.2013 - 10.2016

Bachelor of Science - Management Accounting

University of Antique
Geraldine Karmia