Zhana Moore
Lake Charles,LA
Summary
Dedicated and empathetic medical assistant offering experience in direct patient care and medical office experience. Committed to obtaining highest limit of patient satisfaction. Dedicated to comply with guidelines and practices standards. Cultivated trust and rapport with patients through excellence communication and interpersonal skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Ophthalmic Technician
THE EYE CLINIC OF LAKE CHARLES
02.2023 - Current
- Conducting diagnostic tests, monitoring and recording patients' ocular conditions, assisting with patient care and education, and maintaining ophthalmic instruments or equipment. They are often responsible for initial patient evaluation, performing a variety of tasks such as measuring vision, administering eye medications, and helping with surgical procedures.
Assistant Store Manager
Finishline
07.2018 - 02.2023
- Responsible for monthly reporting, employee hiring and management of location.
- Lead and develop a sales team to achieve company goals
- Exceed sales targets and goals consistently
- Manage inventory, including replenishment and returns
- Oversee daily business operations and store responsibilities
spotter
Turner (Sasol)
03.2017 - 03.2018
- Flagger/ hole watcher for parking lot and throughout construction site.
- Complete job safety sheets daily
Food preparation, cashier, customer service, and etc
McDonald's
11.2015 - 03.2017
- Order preparation, training on coming new hires, customer service, etc.
Apparel Associate
Academy Sports & Outdoors
03.2015 - 11.2015
- Duties: Assist customers in clothing, conduct orders for any department in store. I also provide excellent customer service by greeting each customer as they walk by and help out in departments if needed. Also conduct maintenance.
Customer Service Specialist
Best Buy
09.2014 - 02.2015
- Duties: Providing exceptional customer service and support, handling returns and exchanges, resolving customer issues, and potentially assisting with sales. May also assist with processing payments, fulfilling orders, and providing information about products and services
Crew Trainer
McDonald's
03.2011 - 09.2014
- Duties: Train new workers the duties of each position, enforce correct uniform, making sure the store is clean, and teaching members to work as a team. Also my job is to make sure all customers are well satisfied. I believe if a customer leaves unhappy then most likely you'll lose the customers. If there are no customers then no sales and if sales are constantly going down the business will eventually go down also. I also take over a manager's position when needed.
Education
Graduate Certificate - Medical Assistant
Sowela Technical Community College
Lake Charles, LA08.2024
High School Diploma - N/a
Alfred M. Barbe High School
Lake Charles, LA05.2013
Skills
- Store management
- Vital signs
- Phlebotomy
- EKG
- Patient Care
- Assisting with Procedures
- Preparation of Exam Rooms
- Customer service
- Cash register
- Sales
- Retail sales
- Retail management
- Sales management
- Cash handling
- Basic math
- Phone etiquette
- Retail math
- Ophthalmology Experience
- Medical Office Experience
- Experience Administering Injections
- Medical Terminology
- Scheduling
- Appointment setting
- Electronic medical records
- Computer literacy
- Telephone skills
- Multitasking
- Interpersonal Skills
- Organization
Certification
- CPR/AED January 2021 to January 2024
- Driver's License February 2024 to February 2030
- BLS Certification
- Certified Medical Assistant July 2024 to July 2026
- Certified Phlebotomy Technician June 2024 to June 2026
- EKG Certification June 2024 to June 2026
Timeline
Ophthalmic Technician
THE EYE CLINIC OF LAKE CHARLES
02.2023 - Current
Assistant Store Manager
Finishline
07.2018 - 02.2023
spotter
Turner (Sasol)
03.2017 - 03.2018
Food preparation, cashier, customer service, and etc
McDonald's
11.2015 - 03.2017
Apparel Associate
Academy Sports & Outdoors
03.2015 - 11.2015
Customer Service Specialist
Best Buy
09.2014 - 02.2015
Crew Trainer
McDonald's
03.2011 - 09.2014
Graduate Certificate - Medical Assistant
Sowela Technical Community College
High School Diploma - N/a
Alfred M. Barbe High School
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