Zhanaye Mattson
Waianae,HI
Summary
Reliable professional in logistics and materials handling, known for high productivity levels and efficient task completion. Possess specialized skills in inventory management, safe lifting techniques, and equipment operation. Excel in time management, teamwork, and adaptability, ensuring seamless operations in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Lead Ramp Agent
Unifi Alaska
Honolulu, HI
08.2022 - Current
- Adhered to strict timelines for the turnaround of flights.
- Performed aircraft marshaling and wing-walking duties to ensure safe aircraft movement on the ramp.
- Loaded cargo onto transportation devices and attached affixing tools to achieve safe transportation.
- Verified accuracy of freight weights against documentation before loading onto aircrafts.
- Provided assistance to disabled passengers requiring special attention or wheelchair service.
- Coordinated with pilots, cabin crew, and airport staff to maintain on-time departures and arrivals.
- Managed baggage sorting and routing to correct flights and baggage claim areas.
- Collaborated with other movers when loading large equipment to prevent potential accidents.
- Communicated effectively with pilots regarding arrival and departure times, weather conditions and other pertinent information.
- Maintain the cleanliness of aircraft in a timely manner.
- Greet guests as they are coming on and off our aircraft.
- Restock lavatories and cabinets in aircraft.
Sales Associate
American Eagle Outfitters, Inc
Kapolei, HI
08.2021 - 05.2023
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Demonstrated product features and benefits for customers' needs.
- Answered incoming telephone calls to provide store, products and services information.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Adhered to company initiatives and achieved established goals.
- Cleaned shelves, counters and tables to maintain organized store.
- Engaged customers in friendly, professional dialogue to determine needs.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Computed purchases and received and processed cash or credit payment.
- Processed credit card transactions quickly and securely.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Education
High School Diploma -
Kapolei Charter
Kapolei05-2021
Skills
- Ramp operations management
- Persuasion techniques
- Written and oral communication skills
- Incident reporting
- Emergency response procedures
- Hazardous materials handling
- Customer engagement
- CRM software proficiency
Timeline
Lead Ramp Agent
Unifi Alaska
08.2022 - Current
Sales Associate
American Eagle Outfitters, Inc
08.2021 - 05.2023
High School Diploma -
Kapolei Charter
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