ZHANE KNIGHT
Winter Haven
Summary
Dedicated Customer Service & Security Professional with over a decade of experience in call‑center operations, survey support, crisis intervention, and hospital safety. Strong communicator with proven ability to resolve issues quickly, maintain safety in high‑stress environments, and deliver exceptional service. Skilled in CRM systems, troubleshooting, de‑escalation, and accurate documentation.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Security Officer
Prosegur Security
Lakeland
06.2025 - Current
- Conduct patrols to prevent safety risks and security breaches.
- Respond to alarms, disturbances, and emergencies.
- Enforce access control and safety procedures.
- Write detailed incident and daily activity reports.
- Provide professional customer service while maintaining safety.
Psychiatric Technician
Peace River Center
Lakeland
07.2017 - 05.2025
- Monitored patients to ensure safety and compliance.
- Used crisis intervention and de‑escalation techniques.
- Conducted behavioral observations and documented findings.
- Communicated with nurses and clinical staff.
- Maintained a supportive, therapeutic environment.
Direct Care Worker
The Mentor Network
Lakeland
07.2014 - 07.2017
- Assisted clients with daily living tasks and personal care.
- Maintained a safe, structured environment.
- Documented behaviors and incidents accurately.
- Supported individuals with developmental needs.
Customer Care Representative
Results Call Center
Lakeland
03.2013 - 07.2017
- Resolved customer inquiries quickly and professionally.
- Conducted customer surveys to gather feedback.
- Used CRM systems to track interactions and follow‑ups.
- Troubleshot technical issues to minimize disruptions.
- Managed high‑volume calls with a positive attitude.
- Built long‑term customer relationships.
Education
High School Diploma -
Kathleen Senior High School
Lakeland, FLSkills
- Customer Service
- CRM Software
- Troubleshooting
- Customer Feedback
- Active Listening
- Communication
- Problem Solving
- Empathy
- Team Collaboration
- Crisis Intervention
- Behavioral Observation
- Incident Reporting
- Safety Compliance
- Access Control
- Conflict Resolution
Certification
- Florida Class D Security License, 02/27/29
- CPR
- First Aid
- HIV/AIDS & Bloodborne Pathogens
- Infection Control
- Medication Assistance
- Alzheimer’s & Dementia Training
- Home Health Aide (175 hours)
Core Occupations
- Customer Service, Call Center & Survey Support, Expert in high‑volume customer care, survey collection, CRM systems, and technical troubleshooting., Customer Service, CRM Software, Customer Feedback, Technical Troubleshooting, Active Listening, Communication, Multitasking, Customer Loyalty, Problem Solving
- Security & Behavioral Health Safety, Experienced in hospital security, crisis intervention, behavioral monitoring, and emergency response., Crisis Intervention, Hospital Security, Behavioral Observation, Incident Reporting, Safety Compliance, Conflict Resolution, Access Control, Patient & Staff Safety
Timeline
Security Officer
Prosegur Security
06.2025 - Current
Psychiatric Technician
Peace River Center
07.2017 - 05.2025
Direct Care Worker
The Mentor Network
07.2014 - 07.2017
Customer Care Representative
Results Call Center
03.2013 - 07.2017
High School Diploma -
Kathleen Senior High School