Zhanna Sakbayeva
West Sacramento,CA
Summary
Detail-oriented and customer-focused professional with experience in healthcare administration and hospitality. Skilled in patient coordination, treatment consultation, and front-office operations, with a strong ability to build trust and communicate effectively. Bilingual in English and Russian, with a proven track record of managing high-volume environments, resolving issues, and improving customer satisfaction.
Overview
7
7
years of professional experience
Work History
Assistant Cafe Manager
Shine Cafe
Sacramento, CA
01.2023 - Current
- Enhanced customer satisfaction by proactively addressing needs and resolving concerns.
- Managed inventory, cash handling, and store opening/closing procedures.
- Analyzed business performance to identify improvement opportunities and implement solutions.
- Developed and managed budgets to ensure efficient operations.
- Executed marketing strategies to attract new customers and drive business growth.
- Prioritized and completed multiple tasks within established deadlines.
Front Desk Administrator/Treatment Coordinator
Abc Dental Group
Rancho Cordova, CA
06.2023 - 03.2024
- Collaborate with doctor/office manager to develop and implement new patient consultations and exams.
- Prepare for new patient visits (routing slips, insurance verification, welcome materials, appointment confirmation).
- Guide new patients through health history, exam process, and key practice information.
- Present treatment plans, address concerns, and answer patient questions.
- Educate patients on dental benefits and align treatment with their goals.
- Track and follow up on pending treatment plans in a timely manner.
- Train staff involved in new patient consultations and interactions.
- Manage incoming calls (new patients, emergencies, scheduling, records, follow-ups).
- Ensure accurate coding for diagnoses and procedures.
- Follow up on insurance claims and outstanding accounts.
Waitress
The Old Spaghetti Factory International Inc.
Sacramento, CA
05.2021 - 02.2023
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients, and cooking methods.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Increased sales significantly by upselling higher-end products to customers.
- Managed over 80 customers per day.
Hostess Trainer
Fogo De Minas
Sacramento, CA
10.2018 - 05.2020
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
Education
River City High School
West Sacramento, CA06.2020
Skills
- Fluent in Russian and English
- Verbal and Written Communication
- Effective and Efficient with iOS &
- MacOS systems
- Effective and Efficient with Windows
- OS system
- Proficient in Open Dental, Dexis,
- Windows
- Finance and Accounting Operations
- Teamwork: As Leader/Follower
- Performance Tracking and Evaluations
- Issue and Conflict Resolution
- Complex Problem-Solving
Timeline
Front Desk Administrator/Treatment Coordinator
Abc Dental Group
06.2023 - 03.2024
Assistant Cafe Manager
Shine Cafe
01.2023 - Current
Waitress
The Old Spaghetti Factory International Inc.
05.2021 - 02.2023
Hostess Trainer
Fogo De Minas
10.2018 - 05.2020
River City High School