Overview
Work History
Education
Skills
Languages
Timeline
Generic

Zhanna Shiau

Diamond Bar,CA

Overview

3
3
years of professional experience

Work History

Sales Associate

Macy's
Costa Mesa, California
02.2019 - 02.2020
  • Guided customers in locating merchandise and making informed purchases, enhancing overall shopping experience.
  • Created and maintained product displays to attract customers and promote merchandise effectively.
  • Processed transactions accurately using point-of-sale systems.
  • Resolved customer complaints professionally, ensuring customer satisfaction and loyalty.
  • Responded to customer inquiries and resolved issues promptly.
  • Collaborated with team members to achieve daily sales goals.
  • Stocked shelves and organized inventory for easy access.

FOH Manager

Russian Restaurant
Hollywood, California
04.2017 - 12.2018
  • Assisted in menu planning and executed special events and promotions, contributing to memorable dining experiences.
  • Resolved customer complaints, promoting guest satisfaction and loyalty.
  • Coordinated dining room setup and ensured cleanliness, enhancing guest comfort during service.
  • Monitored inventory levels and ordered supplies for smooth operations.

Education

Bachelor of Science - Accounting

Almaty Academy of Economics And Statistics
Kazakhstan, Almaty
05-2015

Skills

  • Willing to learn, train, and develop new skills Quick learner with positive attitude and strong work ethic
  • Customer relationship management
  • Customer service
  • Product displays
  • Inventory management
  • Teamwork and collaboration
  • Interpersonal skills
  • Sales techniques

Languages

Russian
Native/ Bilingual

Timeline

Sales Associate

Macy's
02.2019 - 02.2020

FOH Manager

Russian Restaurant
04.2017 - 12.2018

Bachelor of Science - Accounting

Almaty Academy of Economics And Statistics
Zhanna Shiau