Zhanna Shiau
Diamond Bar,CA
Overview
3
3
years of professional experience
Work History
Sales Associate
Macy's
Costa Mesa, California
02.2019 - 02.2020
- Guided customers in locating merchandise and making informed purchases, enhancing overall shopping experience.
- Created and maintained product displays to attract customers and promote merchandise effectively.
- Processed transactions accurately using point-of-sale systems.
- Resolved customer complaints professionally, ensuring customer satisfaction and loyalty.
- Responded to customer inquiries and resolved issues promptly.
- Collaborated with team members to achieve daily sales goals.
- Stocked shelves and organized inventory for easy access.
FOH Manager
Russian Restaurant
Hollywood, California
04.2017 - 12.2018
- Assisted in menu planning and executed special events and promotions, contributing to memorable dining experiences.
- Resolved customer complaints, promoting guest satisfaction and loyalty.
- Coordinated dining room setup and ensured cleanliness, enhancing guest comfort during service.
- Monitored inventory levels and ordered supplies for smooth operations.
Education
Bachelor of Science - Accounting
Almaty Academy of Economics And Statistics
Kazakhstan, Almaty05-2015
Skills
- Willing to learn, train, and develop new skills Quick learner with positive attitude and strong work ethic
- Customer relationship management
- Customer service
- Product displays
- Inventory management
- Teamwork and collaboration
- Interpersonal skills
- Sales techniques
Languages
Russian
Native/ Bilingual
Timeline
Sales Associate
Macy's
02.2019 - 02.2020
FOH Manager
Russian Restaurant
04.2017 - 12.2018
Bachelor of Science - Accounting
Almaty Academy of Economics And Statistics