Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

ZHARRIA FLEETWOOD

Clarksville,TN

Summary

Highly motivated Area Manager with a proven track record of successfully overseeing operations and driving operational excellence. Seeking to leverage strong leadership, strategic thinking, and exceptional communication skills to contribute to the success of a dynamic organization.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Outbound Operations Area Manager

Chewy
04.2023 - Current
  • Oversee Outbound operations leading a team of 110+ team members, ensuring consistent performance and adherence to company standards
  • Facilitated onboarding and cross-training, resulting in a 20% expansion of the workforce to accommodate increased capacity during Peak season
  • Enhanced team engagement and implemented audits, resulting in an 18% reduction in quality defects
  • Provided individualized coaching and feedback for employees on a quarterly basis, contributing to a 25% increase in workplace satisfaction rate
  • Collaborated with cross-functional teams to drive process improvements and attain operational objectives
  • Driving safety engagements across the shift to achieve a 98% completion rate month over month.

Flow-Lead for Central Operations Flow, Corporate

Amazon
05.2022 - 04.2023
  • Supports site-wide operations by communicating workflow status with operations managers and escalation of any customer experience risk, SLA failure risk, or deviation from standard work to the general manager
  • Provides operational insights to the Amazon Fulfillment Technology (AFT) team and work simultaneously to develop advanced and intuitive automated flow control for fulfillment center operations
  • Manages supply chain or operation flow settings for multiple process paths in both inbound and outbound operations for multiple sites based on shift plans.

Learning and Development Trainer

Amazon
09.2021 - 04.2022
  • Coordinated and lead a successful launch of a Generation 10 Amazon Fulfillment Center with 3,000+ associates
  • Partnered with HRBP’s, operations managers, and learning teams to create and implement an onboarding program designed to decrease attrition and provide policies, procedures, and expectations to associates
  • Selected to attend seminars that focused on creating and managing effective training programs for associates and management
  • Participated in multiple DE&I groups to promote and maintain a diverse workforce through organization of group events, budget management and board member support.

Learning Trainer

Amazon
08.2020 - 08.2021
  • Coordinated and lead a successful launch of a Generation 10 Amazon Fulfillment Center with 3,000+ associates
  • Received record for onboarding the third greatest number of associates (20,000 associates) in the region
  • Managed associate training classes and planning by ensuring availability of training rooms, managers, and program content creation, leading to better process flow of new hire orientation
  • Evaluated training materials prepared by instructors and offered actionable suggestions for improvement.

Learning Ambassador & Process Guide

Amazon
10.2019 - 08.2020
  • Away Team (March 2020): Assisted with the launch of a new fulfillment center (GGR1, Grand Rapids, MI) during the COVID-19 pandemic and educated all associates on policies and procedures to ensure safety
  • Evaluated and identified knowledge gaps with associates, creating training plans to master learning and safety concepts, and decreasing site safety incidents
  • Responsible for performance metrics and staffing of stations; correcting inventory issues and ensuring on-time deliveries for customers
  • Trained over 2,500 associates by creating engaging strategies to reinforcing material or skills based on needs, interests, and abilities of individual associates.

Education

Bachelor of Business Administration -

Southern New Hampshire University

Bachelor of Business Administration-Management -

Western Governors University
05.2025

Skills

  • Microsoft Office Suite
  • PeopleSoft
  • Salesforce
  • MyTime (Kronos)
  • Asana
  • Qualtrics
  • Slack
  • Adobe
  • Zoom
  • SAP Concur
  • Various AWS Systems
  • Google Suite
  • AutoFlow
  • Zone Distribution
  • Rodeo
  • QuickSight
  • Operations Management
  • Relationship Building and Management
  • Process Improvement
  • Cross-Functional Collaboration
  • Team Development

Certification

  • Business Process Improvement – LinkedIn Learning (2023)
  • Foundations of Performance Management – LinkedIn Learning (2023)
  • Key Mental Shifts for Servant Leadership – LinkedIn Learning (2023)
  • Leadership Foundations: Leadership Styles and Models – LinkedIn Learning (2023)
  • Lean Technology Strategy: Purposeful Organizations – LinkedIn Learning (2023)
  • Managing High Potentials – LinkedIn Learning (2023)
  • The Three Pillars of Effective Communication – LinkedIn Learning (2023)
  • Top 10 Rules for Highly Effective Leadership (2023)
  • Leading and Working in Teams – LinkedIn Learning (2023)
  • Job Skills: Supply Chain and Operations – LinkedIn Learning (2023)
  • Essentials of Team Collaboration – LinkedIn Learning (2023)
  • Diversity, Inclusion, and Belonging – LinkedIn Learning (2023)
  • Creating a Culture of Collaboration – LinkedIn Learning (2023)
  • Coaching Skills for Leaders and Managers – LinkedIn Learning (2023)
  • Boosting Your Team’s Productivity – LinkedIn Learning (2023)

Timeline

Outbound Operations Area Manager

Chewy
04.2023 - Current

Flow-Lead for Central Operations Flow, Corporate

Amazon
05.2022 - 04.2023

Learning and Development Trainer

Amazon
09.2021 - 04.2022

Learning Trainer

Amazon
08.2020 - 08.2021

Learning Ambassador & Process Guide

Amazon
10.2019 - 08.2020

Bachelor of Business Administration -

Southern New Hampshire University

Bachelor of Business Administration-Management -

Western Governors University
ZHARRIA FLEETWOOD