Melinda Davidson
Lexington,KY
Summary
Results-driven Operations & Project Manager with over 4 years of experience leading teams, improving efficiency, and driving process excellence in fast-paced logistics environments. Proven record of leading large teams, reducing error rates, and implementing strategies that strengthen quality and productivity. Passionate about team development, operational problem-solving, and building scalable systems. Holds a Bachelor of Science in Studio and Digital Art from SUNY College at Oneonta. Currently pursuing CAPM certification.
Diligent Team Leader with strong background in managing area operations and streamlining processes to optimize efficiency. Successfully led multiple teams in achieving operational goals and improving service quality. Demonstrated expertise in resource allocation and conflict resolution.
Overview
6
6
years of professional experience
Work History
Area & Operations Manager
Amazon
07.2022 - Current
- Lead and mentor teams of 50–300+ associates and process assistants in high-volume Customer Returns operations.
- Manage multiple quality, safety, and engagement projects using Asana and Quip to plan, track, and measure outcomes.
- Spearheaded a quality audit initiative reducing error rates by 76%, adopted into new hire training programs.
- Directed a cross-shift communication rollout that improved accuracy and saved $66,000 annually.
- Implemented leadership strategies that boosted team execution rates by 20% and maintained morale during night-shift transitions.
- Oversaw workplace safety and contingency planning, ensuring consistent productivity during equipment downtime.
Process Assistant (Shift Supervisor)
Amazon
06.2020 - 07.2022
- Supervised daily workflow for 60+ associates, ensuring performance targets were met for quality, safety, and efficiency.
- Provided hands-on coaching, mentoring, and training to associates to support growth and career development.
Education
Bachelor of Science - Studio and Digital Art
SUNY College at Oneonta
Skills
- Project Management
- Process Optimization
- Team Leadership
- Staff Development
- Cross-Functional Collaboration
- Stakeholder Communication
- Quality Audits
- Safety Audits
- Data Analysis
- Reporting
- Asana
- Smartsheet
- Excel
- VLOOKUPs
- Pivot Tables
- Quip
- Microsoft Office Suite
- Staff supervision
- Forecasting
- Team leadership
- Staff training/development
Timeline
Area & Operations Manager
Amazon
07.2022 - Current
Process Assistant (Shift Supervisor)
Amazon
06.2020 - 07.2022
Bachelor of Science - Studio and Digital Art
SUNY College at Oneonta