ZHE JACK ZHAO
Cypress
Summary
Results-driven and dedicated retail and restaurant operations leader with over 9 years of progressive experience managing teams, optimizing store performance, and delivering exceptional customer experiences. Proven ability to lead high-performing teams, improve operational efficiency, and drive revenue growth. Multilingual communicator and strategic problem-solver passionate about team development and consistent service excellence.
Overview
14
14
years of professional experience
6
6
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Assistant Manager
Panda Restaurant Group
10.2020 - 05.2025
- - Supported General Manager in overseeing daily restaurant operations and staff of 15+
- - Maintained high standards in food quality, safety, and guest satisfaction
- - Trained and coached team members, improving service efficiency by 20%
- - Monitored inventory, managed vendor relations, and helped reduce waste by 15%
- - Played a key role in increasing monthly sales through upselling and team motivation
Store Manager
Ye Star Chinese Buffet
06.2017 - 03.2020
- - Managed all front and back-of-house operations for high-volume buffet restaurant
- - Supervised 20+ employees and implemented shift scheduling, reducing overtime costs by 18%
- - Led customer service initiatives that improved Google review scores by 0.7 stars
- - Oversaw food safety, cleanliness, and compliance with health regulations
- - Resolved customer complaints efficiently, ensuring high retention and loyalty
Store Manager
STO Express
01.2015 - 11.2016
- - Directed daily logistics and customer service operations at busy package delivery center
- - Optimized workflow, improving delivery efficiency by 25%
- - Recruited and trained a new customer service team, increasing client satisfaction ratings
- - Maintained accurate inventory and financial records, meeting company audit standards
Waiter / Server
Classic Kitchens
01.2011 - 07.2013
- - Delivered attentive table service in a fast-paced dining environment
- - Consistently received positive customer feedback and repeat clientele
- - Collaborated with kitchen staff to ensure timely and accurate order fulfillment
Education
Bachelor of Science - Petroleum Engineering
University of Houston
Houston, TX 09.2012 - 05.2016
High School Diploma - undefined
Elsik High School
Houston, TX 09.2009 - 05.2012
Skills
- - Team Leadership & Coaching
- - Store & Restaurant Operations
- - Customer Experience Management
- - Inventory & Cost Control
- - Hiring & Training
- - Microsoft Office & POS Systems
- - Conflict Resolution
- - Food Safety & Compliance
Certification
- Certified Food Manager, State of Texas
Accomplishments
While I was working with Panda Express, in 2024 the store that I was managed at that time was the number 1 ranking in the whole region with Prime Cost Category
Timeline
Assistant Manager
Panda Restaurant Group
10.2020 - 05.2025
Store Manager
Ye Star Chinese Buffet
06.2017 - 03.2020
Store Manager
STO Express
01.2015 - 11.2016
Bachelor of Science - Petroleum Engineering
University of Houston
09.2012 - 05.2016
Waiter / Server
Classic Kitchens
01.2011 - 07.2013
High School Diploma - undefined
Elsik High School
09.2009 - 05.2012
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