Zhenjia Yuan
Joplin
Summary
Developed excellent time management and customer service skills in fast-paced, route-based environment. Gained proficiency in navigating various routes and managing deliveries efficiently. Looking to transition into new field, leveraging these transferrable skills for impactful results.
Experienced with overseeing all aspects of restaurant operations, ensuring smooth day-to-day functioning. Uses leadership skills to improve staff performance and drive customer satisfaction. Track record of maintaining high standards in food safety, inventory management, and service excellence.
Overview
11
11
years of professional experience
Work History
Delivery Driver
4175 Dakota Ln
01.2023 - 10.2025
- Deliver a wide variety of items to different addresses and through different routes
- Follow routes and time schedule
- Load, unload, prepare, inspect and operate a delivery vehicle
- Ask for feedback on provided services and resolve clients’ complaints
- Complete logs and reports
Restaurant Manager
Peking Garden
417 W Coler St
04.2015 - 10.2023
- Oversaw daily restaurant operations, ensuring high-quality service and guest satisfaction.
- Managed staff scheduling, optimizing labor costs while maintaining service standards.
- Implemented training programs for new hires, enhancing team performance and retention.
- Developed marketing strategies to increase customer engagement and boost sales revenue.
Education
Bachelor of Business - Business
Missouri Southern State University
Joplin, MO05-2022
Skills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Shift management
- Complaint resolution
Timeline
Delivery Driver
01.2023 - 10.2025
Restaurant Manager
Peking Garden
04.2015 - 10.2023
Bachelor of Business - Business
Missouri Southern State University