Summary
Overview
Work History
Education
Timeline
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Zhenkai Li

FLUSHING,NY

Summary

Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.

Overview

17
17
years of professional experience

Work History

Travel Consultant

Namei Group Inc
New York, NY
05.2016 - 04.2025
  • Created itineraries for customers, including flight bookings, car rentals and hotel reservations.
  • Helped clients achieve lowest fairs fares and minimize risks of penalties.
  • Developed personalized travel itineraries based on clients' preferences and budget.
  • Provided excellent customer service in a fast-paced environment.

Lobby Supervisor

Oceania Seafood and Bar
New York, NY
05.2023 - 01.2025
  • Resolved and investigated complaints regarding service, food quality and accommodations.
  • Resolved conflicts among employees in an effective manner.
  • Adhered to all health department regulations regarding food storage and preparation.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Distributed food to service staff for prompt delivery to customers.
  • Resolved problems or concerns to satisfaction of involved parties.
  • Provided exceptional customer service by anticipating guest needs before they arise.

Export Specialist

Shanghai Lanwei Imp & Exp Ltd co
Shanghai, China
02.2008 - 03.2011
  • Managed customer inquiries related to export documentation in a professional manner.
  • Tracked shipments using tracking systems or contacting carriers directly as needed.
  • Monitored shipment progress ensuring that goods were delivered within specified timelines.
  • Coordinated with customers, suppliers and freight forwarders to ensure timely delivery of goods.

Education

BBA - Computer Information Systems

James Madison University
Harrisonburg, VA
05-2015

Timeline

Lobby Supervisor

Oceania Seafood and Bar
05.2023 - 01.2025

Travel Consultant

Namei Group Inc
05.2016 - 04.2025

Export Specialist

Shanghai Lanwei Imp & Exp Ltd co
02.2008 - 03.2011

BBA - Computer Information Systems

James Madison University

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