Zhenting Shen
Kirkland
Summary
Dynamic and results-driven professional with a proven track record at Baron's Sino Kitchen & Bar, excelling in customer service and efficient order management. Skilled in POS operation and conflict resolution, I consistently enhance dining experiences while maintaining high standards of food safety and hygiene. Committed to teamwork and delivering exceptional service.
Overview
3
3
years of professional experience
Work History
The Dolar Shop
The Dolar Shop
06.2022 - 06.2024
- Provided excellent customer service by taking orders, delivering food, and ensuring customer satisfaction throughout their dining experience.
- Processed transactions and handled cash, credit card, and mobile payments.
- Collaborated with kitchen staff to ensure orders were completed correctly and in a timely manner.
- Assisted with maintaining the cleanliness and organization of dining areas.
- Demonstrated in-depth knowledge of the restaurant’s menu, offering recommendations and upselling when appropriate.
Baron's Sino Kitchen & Bar
Baron's Sino Kitchen & Bar
06.2021 - 06.2022
- Coordinated between kitchen staff and servers to ensure efficient order flow and timely delivery of dishes.
- Ensured accurate food orders were prepared and served to customers according to their preferences.
- Maintained a clean, organized work area, helping the kitchen team with prep and dish organization.
- Assisted in the training of new expo staff on the restaurant’s operations and service standards.
Education
Music
Berklee College of Music
Boston, MA05-2022
Skills
- Customer Service Excellence
- Order Taking & POS System Operation
- Strong Communication & Teamwork
- Time Management & Multitasking
- Conflict Resolution
- Food Safety & Hygiene
- Knowledge of Food & Beverage Menus
Languages
English
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Timeline
The Dolar Shop
The Dolar Shop
06.2022 - 06.2024
Baron's Sino Kitchen & Bar
Baron's Sino Kitchen & Bar
06.2021 - 06.2022
Music
Berklee College of Music
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