Zheyan Sayed

Mechanicsburg,PA

Summary

Business Analyst and Quality Assurance Professional with 20+ years of progressive experience supporting enterprise financial services, healthcare, and technology organizations. Proven expertise in business analysis stakeholder engagement, quality assurance, risk management, compliance, requirement gathers, SDLC, Agile delivery, and cross-functional project coordination.

Overview

Languages

Certification

years of professional experience

Work History

IT Senior Quality Assurance Analyst / IT Risk Analyst

PSECU

Harrisburg, PA

01.2019 - 01.2026

Managed project activities, priorities, and deliverables to ensure successful implementation of operational and technology improvements driven by corporate initiatives.
Led cross-functional initiatives involving 10+ business units, technology teams, vendors, and project managers to support enterprise banking systems and customer-facing applications.
Drove process improvement initiatives that enhanced operational efficiencies, reduced risk and improved quality outcomes.
Developed internal operational procedures for testing products and quality assurance for IVR, Temenos and Keystone-related projects.
Facilitated communication among 45-100 stakeholders to resolve issues and maintain project momentum and deadlines.
Supported risk management initiatives through analysis, monitoring, and reporting to ensure system was compliant and up-to-code.
Trained and monitored 10 team members and shared best practices to improve overall team effectiveness.
Improved procedure and test case documentation for all internal processes resulting in more accurate and transparent reporting to stakeholders.
Formally recognized for exceptional efforts after hours to ensure on-time project delivery.
Utilized advanced SQL to develop and generate daily/weekly/monthly/quarterly/annual IT risk assessment and supported governance, risk and compliance (GRC) initiatives.
Prepared dashboard and executive reports to communicate Key Performance Indicators (KPIs) and risk metrics and project status.

Senior Business Analyst/ Quality Analyst

PHEAA

Harrisburg, PA

01.2004 - 01.2018

Coordinated among multiple business units supporting 130 projects related to mobile application testing, IVR and website, serving as the main tester.
Served as a liaison between information technology (IT) and business units.
Created business case documents for all IT-related projects.
Held weekly meetings with system developers, managers and business unit stakeholders to discuss new project initiatives and prioritization for SDLC implementation.
Trained and mentored 8-10 new employees on policies, procedures, customer service standards, and system foundations.
Assisted management with workflow coordination, issue resolution, and process improvement.
Helped with project automation which led to cost savings up to $2.5M.
Conducted quality reviews and post-performance assessments to identify improvement opportunities, eliminate pain points and standardize best practices.
Generated operational reports and analyzed performance data to support management decision-making.
Collaborated with internal departments to improve service delivery and stakeholder satisfaction.
Managed complex customer issues while maintaining high standards of quality, compliance, professionalism and service.
Earned multiple promotions based on strong performance, leadership ability, and commitment to customer service excellence.

Education

Bachelor of Science - Business Administration

Penn State University

Harrisburg

01.2010

Skills

Business Analytics Quality Assurance Risk ManagementInternal Controls Policy & Procedure Development Internal Controls Quality Improvement Reporting & Analytics Requirements Gathering Training Facilitation Data Analysis Azure DevOps Agile Methodologies Customer Service Excellence Relationship Management Stakeholder Engagement Client Support

Accomplishments

Executed and coordinated more than 3,000 business-unit test cases across Digital Banking, Mobile, Online Banking, Lending, and IVR initiatives.
Led requirements gathering, test planning, UAT, coordination, and stakeholder communication across multiple business and IT Teams.
Identified, documented and tracked software defects through resolution, helping improve product quality and reduce production risk.
Supported Agile delivery using Azure DevOps, including backlog management, sprint, coordination, traceability, and defect tracking.
Created business requirements, process documentation, user stories, test plan, tet cases and status reports for complex technology projects.