Overview
Work History
Education
Skills
Languages
Timeline
Generic

ZhiCheng Zhen

Oakland,CA

Overview

9
9
years of professional experience

Work History

Level 3 Autonomous Vehicle Operator

Zoox
02.2024 - Current
  • Used in-vehicle laptop to collect data on the road.
  • Conduct software operation tasks using Coredash.
  • Provide accurate written and oral feedback to engineering teams.
  • Support missions through a wide variety of roles in and out of vehicles.
  • Conduct daily basic vehicle preventative maintenance checks, services, and repairs.
  • Provide logistical support for the movement and storage of vehicles and equipment.
  • Ensure the readiness and cleanliness of vehicles, equipment, and the workplace.
  • Drive 4-8 hours a day with a priority on safety.
  • Support vehicle maintenance and logistics.
  • Assist with paperwork and documentation related to vehicle readiness.

Customer Service and Sales Associate

Hertz
09.2023 - 01.2024
  • Prepare the rental agreement while advising on and up-selling vehicles and optional extras to the customer according to their needs.
  • Personally, welcome all customers with a pleasant greeting and professional attitude at all times, assist with luggage and answer questions in a friendly manner.
  • Meet all sales and service standards.
  • Provides world class customer service by managing vehicle returns process, in compliance with Hertz’s policies and procedures.
  • Provide the customer with an invoice and a full explanation of their charges.
  • Resolve customer issues and concerns professionally using effective customer service techniques.
  • Inspect vehicle and record any new damage or major cleaning requirements and complete required documentation.
  • Check fuel level and mileage and clearly explain final charges to the customer.
  • Secure vehicle keys from the customer and ensure they stay with the vehicle while reminding customers to remove their personal belongings.
  • Returned lost wallets and phones to customers.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.

Luxury Black Car Driver

Uber
09.2018 - 09.2023
  • Purchased a new 2019 Mercedes E 300 sedan to do luxury rides for client in San Francisco.
  • Provided top customer service and ensured riders had a pleasant trip.
  • Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
  • Followed all relevant traffic laws and safety regulations.
  • Completed over 6,000 successful rides with no accidents.
  • Detail the vehicle when clients make a mess or vomit.
  • Assisted elderly passengers with entering and exiting vehicles safely.
  • Successfully returned more than 50 lost iPhones and other belongings to clients.
  • Studying Business Administration at Arizona State University with Uber's 100% full tuition coverage.

Rental Sales Agent

Fox Rent A Car
08.2018 - 03.2020
  • Qualified and processed customer's rentals with accuracy, efficiency, and attention to detail.
  • Offered optional coverage products, vehicle upgrades, prepaid gas option and other services to each customer, 100% of the time.
  • Use company approved service-based sales process/dialogue with integrity and professionalism.
  • Use sales techniques such as building rapport through open-ended questions, top-down sell, emphasizing features and benefits and overcoming objections.
  • Be patience and understanding throughout rental experience
  • Acknowledging customers in line, smiling, eye contact, using the customers name and maintaining composure in difficult situations.
  • Cleaned 10 vehicles an hour for upcoming reservations.
  • Review rental contract with all customers to ensure understanding of rates, optional charges, and services.
  • Meet or exceed Monthly Sales Performance Standards.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.

Delivery Driver

Washio
06.2015 - 09.2016
  • Loaded and unloaded 20 deliveries per shift.
  • Verified each delivery with management before delivering to customers.
  • Contacted customers prior to delivery to confirm and coordinate delivery times.
  • Completed on-time deliveries by choosing the best and most efficient routes
  • Maintain a positive attitude Greeted customers when arriving


Education

Second Year, Still Taking Classes. - Business Administration

Arizona State University
06.2026

Skills

  • Excellent Customer Service
  • Defensive Driving
  • Great Team Work
  • Build Relations with Customers
  • Excellent Multitasking and Prioritization
  • Able to Operate Under Pressure
  • Strong Computer knowledge
  • Types 64 Words Per Minute

Languages

English
Native or Bilingual
Chinese (Cantonese)
Native or Bilingual

Timeline

Level 3 Autonomous Vehicle Operator

Zoox
02.2024 - Current

Customer Service and Sales Associate

Hertz
09.2023 - 01.2024

Luxury Black Car Driver

Uber
09.2018 - 09.2023

Rental Sales Agent

Fox Rent A Car
08.2018 - 03.2020

Delivery Driver

Washio
06.2015 - 09.2016

Second Year, Still Taking Classes. - Business Administration

Arizona State University

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ZhiCheng Zhen