Zhijun Kayla Liang
Somerville,Massachusetts
Summary
Dedicated professional with extensive experience in restaurant management. Known for exceptional customer service and sales optimization, contributing to improved team performance and operational standards.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Floor Manager
Hinsdale Prime Steakhouse
Hinsdale, Illinois
08.2024 - 08.2026
- Mediated employee conflicts, facilitating resolutions that strengthened team dynamics.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Planned and delivered training sessions to enhance employee effectiveness and address identified weaknesses.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Mentored employees in the management of complicated sales, complex issues and difficult customers.
- Directed efficient store recoveries to keep merchandise organized and presentable for customers.
- Organized promotional events, including product launches and special discounts, to drive sales revenue.
- Followed up with existing customers to generate new prospective buyers through referrals.
- Responded promptly to inquiries from customers via phone calls, emails, or face-to-face interactions.
- Participated in meetings with upper management to discuss progress reports or operational updates.
- Conducted opening and closing procedures to secure store assets.
- Monitored cash register transactions to verify accuracy of funds received and change given out.
- Executed diverse administrative functions such as filing documents, answering phone calls and updating databases.
- Performed opening and closing duties such as counting money, checking registers for accuracy, setting alarms and locking doors.
- Supported long-term business strategies, generating guest relations feedback for process improvements.
Restaurant General Manager
Wingers Restaurant
Westmont, Illinois
05.2026 - 07.2026
- Managed daily restaurant operations to ensure smooth service and guest satisfaction.
- Scheduled staff shifts while monitoring labor costs to align with budget goals.
- Monitored and trained service team members on suggestive selling practices and continuous sales growth of beverage, appetizer, add-on and desserts.
- Oversaw financial transactions to ensure accuracy in cash handling procedures.
- Enhanced the dining experience by maintaining a clean and welcoming environment.
- Resolved customer complaints in a professional manner.
- Established restaurant business plan by surveying restaurant demands, identifying and evaluating competitors and preparing financial and sales projections.
- Emphasized customer-focused approach, delivering a local neighborhood restaurant environment centered on building customer loyalty.
- Developed and executed social media campaigns to boost engagement and brand visibility. to enhance audience interaction and engagement.
- Produced high-quality promotional materials to support marketing initiatives and enhance brand recognition. to maintain consistent brand messaging across all platforms.
- Developed engaging content for promotional materials, including brochures, flyers, and digital platforms. for promotional materials, including brochures, flyers, and websites.
Server Assistant Manager
Whiskey Hill Brewery & Kitchen
Westmont, Illinois
04.2024 - 08.2024
- Coordinated special events, including banquets and parties, thereby enhancing customer experience and satisfaction.
- Trained new team members on service standards and restaurant policies to foster a consistent service quality.
- Managed inventory levels to ensure stock availability during peak shifts, supporting uninterrupted service.
- Ensured adequate inventory availability to support daily operations. to ensure sufficient stock was available at all times.
- Enforced health and safety regulations to maintain a clean dining environment.
Hostess/Server
Wasabi Restaurant And Sushi Bar
Downers Grove, Illinois
06.2022 - 06.2023
- Welcomed guests and guided seating in a busy restaurant setting.
- Coordinated reservation handling and optimized seating flow to enhance guest experience.
- Shared menus and described daily specials clearly to customers.
- Recorded food and drink orders accurately from patrons.
- Clarified menu options, provided tailored suggestions, and accurately recorded food and beverage orders.
- Collaborated with kitchen staff to ensure timely meal preparation.
- Assisted with customer inquiries and resolved issues effectively.
- Addressed customer complaints swiftly to uphold high satisfaction standards.
- Processed payments and managed cash register operations smoothly.
- Facilitated training sessions for new employees to ensure proper understanding of procedures. to perform duties.
- Implemented promotional strategies to enhance product visibility and sales.
- Built and maintained loyal, long-term customer relationships through effective account management.
Education
Bachelor of Professional Music - Music Business
Berklee College of Music
Boston, MA05-2029
Skills
- Customer service
- Sales optimization
- Sales forecasting
- Employee training
- Team building
- Project management
- Conflict resolution
- Customer satisfaction
Certification
- Wine Training
- Workplace Sexual Harassment Training
- Redcross CPR Certified
Timeline
Restaurant General Manager
Wingers Restaurant
05.2026 - 07.2026
Floor Manager
Hinsdale Prime Steakhouse
08.2024 - 08.2026
Server Assistant Manager
Whiskey Hill Brewery & Kitchen
04.2024 - 08.2024
Hostess/Server
Wasabi Restaurant And Sushi Bar
06.2022 - 06.2023
Bachelor of Professional Music - Music Business
Berklee College of Music