Zhi'keila Butler
Macon,GA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
Work History
Assistant Manager
KFC
08.2016 - Current
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Conducted performance evaluations, identifying areas for development and rewarding strong performance.
Disability Support Worker
GA Dept. of Behavioral Health
06.2025 - 12.2025
- Drove clients safely to social activities and appointments.
- Communicated regularly with family members about client progress, addressing any concerns or questions promptly.
- Provided emotional support to clients during challenging times, fostering resilience and coping skills.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Kept detailed daily logs with care actions, patient behaviors, and incidents.
Claims Adjuster
GEICO
02.2023 - 02.2025
- Examined claims forms and other records to determine insurance coverage.
- Answered customer questions regarding deductibles.
- Verified insurance claims and determined fair amount for settlement.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Negotiated with policyholders and claimants to reach mutually satisfactory resolutions.
- Prepared summaries of damage, payments, and policy coverage.
Education
High School Diploma -
Southwest High School
Macon , Ga06-2013
Skills
- Customer relationship management (CRM)
- Customer service
- Problem-solving
- Adaptability and flexibility
- Client confidentiality
- Positive reinforcement
- Crisis management
Timeline
Disability Support Worker
GA Dept. of Behavioral Health
06.2025 - 12.2025
Claims Adjuster
GEICO
02.2023 - 02.2025
Assistant Manager
KFC
08.2016 - Current
High School Diploma -
Southwest High School