Zhyon Macklin
Warner Robins,GA
Summary
Developed skills in high-traffic hospitality settings, focusing on customer satisfaction and operational efficiency. Capable of managing multiple responsibilities, including administrative tasks and team coordination. Looking to transition into new field, leveraging strong organizational and interpersonal skills.
Overview
2
2
years of professional experience
Work History
Front Desk Manager
LaQuinta by Wyndham
Perry, GA
12.2025 - Current
- Greeted guests and managed check-in/check-out processes efficiently.
- Assisted with reservation management using hotel property management system.
- Responded to guest inquiries, providing information on services and local attractions.
- Processed payments accurately, maintaining financial integrity during transactions.
- Maintained accurate guest records using property management software for streamlined operations.
- Coordinated housekeeping schedules, ensuring timely room availability for incoming guests..
- Assisted in inventory management of office supplies, optimizing resource allocation within front desk operations.
- Collected room deposits, fees, and payments.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Implemented procedures to streamline operations, reducing wait times for guests during peak hours.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Kept accounts in balance and ran daily reports to verify totals.
- Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
Front Desk Agent
Holiday Inn Suites & Express
Warner Robins, GA
04.2026 - 07.2026
- Assisted in managing front desk operations, enhancing guest check-in and check-out procedures.
- Supported staff training initiatives to improve customer service standards and operational efficiency.
- Monitored inventory levels of office supplies, facilitating timely reordering to maintain functionality.
- Resolved conflicts calmly between employees or customers by employing effective communication skills during tense situations.
- Contributed positively towards a welcoming work environment that encouraged collaboration amongst colleagues.
- Supported revenue management initiatives by actively upselling room upgrades and additional services.
- Supervised front desk staff consisting of 12 employees.
- Ensured adherence to hotel policies by monitoring employee compliance during shifts.
Sales Associates
Dollar General Market
Byron, GA
02.2025 - 01.2026
- Assisted customers with product selections and inquiries to enhance shopping experience.
- Maintained cleanliness and organization of sales floor to ensure optimal presentation.
- Operated cash register, processed transactions accurately, and managed cash handling procedures.
- Stocked shelves and conducted inventory counts to support store operations efficiently.
- Resolved customer complaints promptly, contributing to increased loyalty and repeat business.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Sales Associate
Kay Jewelers
Macon, GA
07.2024 - 12.2024
- Assisted customers in selecting jewelry, enhancing overall shopping experience.
- Demonstrated product knowledge by effectively explaining features and benefits of various pieces.
- Executed cash handling procedures accurately, ensuring all transactions were processed efficiently.
- Maintained visual merchandising standards, promoting a welcoming store atmosphere.
- Collaborated with team members to meet sales goals and improve customer satisfaction ratings.
- Participated in inventory management processes, contributing to accurate stock levels and organization.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Engaged with customers to build rapport and loyalty.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Education
High School Diploma -
Northeast HighSchool
Macon, GA05.2023
No Degree - Computer Science
Georgia State University
Atlanta, GA03-2029
Skills
- Customer service expertise
- Leadership qualities
- Staff supervision
- Daily reporting
- Budgeting and finance
- Shift scheduling
- Employee training
- Sales and upselling
- Staff management
- Marketing
- Administrative skills
- Multi-line phone systems
- File management
- Accounts reconciliation
- Verbal and written communication
- Telephone and email etiquette
Timeline
Front Desk Agent
Holiday Inn Suites & Express
04.2026 - 07.2026
Front Desk Manager
LaQuinta by Wyndham
12.2025 - Current
Sales Associates
Dollar General Market
02.2025 - 01.2026
Sales Associate
Kay Jewelers
07.2024 - 12.2024
High School Diploma -
Northeast HighSchool
No Degree - Computer Science
Georgia State University