Ziah Edwards
Winterville,GA
Summary
Professional with experience in healthcare support, skilled in managing patient interactions and administrative tasks. Known for strong collaboration with teams, adapting to changing needs, and consistently achieving results. Proficient in scheduling, patient communication, and problem-solving, with focus on delivering quality service and ensuring patient satisfaction. Reliable and flexible, contributing effectively to team goals and patient care excellence.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Piedmont Urgent Care By Wellstreet
09.2023 - 04.2025
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Assisted patients in filling out check-in and payment paperwork.
Unit Secretary/PCT
St Mary's
07.2022 - 09.2023
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Maintained patient confidentiality in line with HIPAA regulations.
- Supported office staff and operational requirements with administrative tasks.
Front Desk Receptionist
Early Learning Center
08.2015 - 05.2017
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
Education
Medical Assistant Certificate -
One Breath CNA
Athens, GAHigh School Diploma -
Classic City Highschool
Athens, GA05-2017
Skills
- Customer service
- HIPAA compliance
- Insurance verification
- Scheduling appointments
- Payment collection
Certification
CPR
Timeline
Patient Service Representative
Piedmont Urgent Care By Wellstreet
09.2023 - 04.2025
Unit Secretary/PCT
St Mary's
07.2022 - 09.2023
Front Desk Receptionist
Early Learning Center
08.2015 - 05.2017
Medical Assistant Certificate -
One Breath CNA
High School Diploma -
Classic City Highschool
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