Ziara Johnson
Easton,PA
Summary
Highly-motivated individual looking to flourish in any environment I enter. Guaranteeing a strong work ethic, adaptability, and exceptional interpersonal skills. I take pride in ensuring positive and exemplary customer service; which is the basis for any job. I dive into each and every task that is thrown my way and do my best to excel in all areas. With experience in management and leadership that continues to progress. I am a seeking a job that will help me to grow as a person as well as within a company.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Field Marketing Representative
Trinity Solar
Allenwood, NJ
06.2023 - Current
- Drove sales, created brand recognition and set overall sales goals and specific goals for distinct regions and sectors.
- Built research instruments and drafted questions for digital, traditional and in-person surveys.
- Created graphical illustrations to share market research insights.
- Determined best methods to meet research objectives and produce useful data.
- Developed and used specific methodologies for collecting and analyzing marketing data.
- Presented findings to management and executive leadership and fielded questions to help refine strategies.
- Assisted teams with aligning marketing strategies and objectives based on data-driven insights.
- Identified potential markets and market segments with desired customers and gaps for optimum product demand.
- Tracked communications strategies, advertising campaigns and marketing approaches to measure successes and failures.
- Summarized raw data and analyses and made recommendations based on findings.
Licensed Health Insurance Agent
Optum Health Care
Allentown, PA
07.2019 - 04.2020
- Assisting clients with their health insurance policies and claims
- Keeping calls/hold times under a specific time
- Healthy work competitions to keep our sales up
- Health insurance experience
Sales Representative
AmResorts
Bethlehem, PA
01.2018 - 02.2019
- Keeping clients informed and happy on our luxury resorts
- Finding the right resort for clients vacation, wedding, holiday getaway
- Competing in healthy, fun, competitions for bonuses and incentives.
Warehouse Associate, Hackettstown PA
Thomas & Betts
01.2018 - 11.2018
- Assembling mechanisms into sources of power
- Testing voltage in switches, interrupters and CT boards
- Meeting quota per the deadlines
Server/Waitress
Perkins
Phillipsburg, NJ
05.2015 - 04.2018
- Maintaining a level attitude despite the customer’s attitude
- Assisted customers in paying their bill
- Waiting on tables
- Prepping foods and appetizers
- Cleaning the restaurant
Call Center Representative
IQOR
Bethlehem, PA
04.2016 - 09.2017
- Providing excellent customer service was our first priority
- Maintaining service levels
- Handling calls at a proficient level
Phillipsburg Care Center, CNA
Phillipsburg, NJ
12.2014 - 07.2015
- Helping residents carry out their daily tasks
- Entertaining the residents
- Empathizing with residents and their families
Sales Associate/Keyholder
Foot Locker
Phillipsburg, NJ
03.2014 - 09.2014
- Organizing and selling of merchandise
- Maintaining a cash register
- Delegating productive tasks for my team to complete.
Education
Real Estate License - Real Estate
Kaplan Real Estate Education
Online08.2023
Diploma -
Phillipsburg High School
06.2014
Skills
- Marketing and Advertising
- Corporate Communications
- Public and Media Relations
- Data and Trend Forecasting
- Audience Engagement Techniques
- Proficient in Microsoft Office and related software
- Target Audience Analysis
- Client Relationship Building/Management
- Detail-Oriented
- Consumer Trend Analysis
- Verbal and Written Communication
- Team Collaboration/Leadership
- Decision-Making
References
References
Available upon request.
Timeline
Field Marketing Representative
Trinity Solar
06.2023 - Current
Licensed Health Insurance Agent
Optum Health Care
07.2019 - 04.2020
Sales Representative
AmResorts
01.2018 - 02.2019
Warehouse Associate, Hackettstown PA
Thomas & Betts
01.2018 - 11.2018
Call Center Representative
IQOR
04.2016 - 09.2017
Server/Waitress
Perkins
05.2015 - 04.2018
Phillipsburg Care Center, CNA
12.2014 - 07.2015
Sales Associate/Keyholder
Foot Locker
03.2014 - 09.2014
Real Estate License - Real Estate
Kaplan Real Estate Education
Diploma -
Phillipsburg High School
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