Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Ziara Middleton

Fort Wayne,IN

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Sales Associate

Five Below
09.2021 - 03.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Managed efficient cash register operations.

Barista

Starbucks
07.2022 - 08.2023
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Monitored supply levels at counter and maintained customer areas to meet typical demands.
  • Used POS system to accurately enter orders and process payments.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
  • Learned special recipe items and seasonal offerings to best meet customer needs.
  • Packaged bagels, muffins and other food items for customer purchase.

Education

Bachelor of Science - Psychology And Criminal Justice

Ball State University
Muncie, IN
05.2027

Skills

  • Coffee Expertise
  • Cash Handling
  • Opening and Closing Duties
  • POS Systems
  • Menu Memorization
  • Team Player
  • Active Listener
  • Cash Register Operation
  • Multi-Tasking Strength
  • Problem-Solving
  • Store Opening and Closing
  • Listening Skills
  • Cash Handling Accuracy
  • Retail Store Operations
  • Teamwork and Collaboration

Certification

CPR certified

Additional Information

I am very hard working. I enjoy meeting people and making friends. In my free time I like to read, hang with friends, and play sports. I also have a side job as a babysitter.

Timeline

Barista

Starbucks
07.2022 - 08.2023

Sales Associate

Five Below
09.2021 - 03.2022

Bachelor of Science - Psychology And Criminal Justice

Ball State University

Similar Profiles

CREATE PROFILE
Ziara Middleton