Ziaulhaq Nasari
Arlington,Virginia
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Catering Screener
SCIS Air Security Corporation
Washington , DC
12.2021 - 04.2022
- Complied with all federal, state and local regulations as well as company rules.
- Checked equipment during each shift to assess functionality.
- Adhered to strict screening techniques and procedures while conducting catering screenings.
- Maintained awareness and focus to identify potentially life-threatening objects or weapons of mass destruction.
- Attended daily briefings with supervisors to discuss issues with security screening processes.
- Performed target searches on individuals exiting screening equipment to detect prohibited and dangerous items.
- Performed deep searches and pat-downs to look for unauthorized materials and items such as weapons.
- Collaborated with area law enforcement and federal investigators to support safe fugitive apprehensions and coordinate investigations.
Finance Manager
Afghan Global Insurance
Kabul , Afghanistan
05.2016 - 06.2021
- Created organizational structures to improve accounting and finance functions.
- Executed vendor setup and payment, administration of bank accounts and account reconciliations.
- Increased revenue by assisting with operations management, sales and marketing efforts.
- Created documents to display financial reports and data using.
- Protected company assets with strategic risk management approaches.
- Assessed expansion plans and presented costs to forecast trends and recommend changes.
- Drove industry-leading profit increase by transforming production process and aligning sales targets to meet dynamic industry conditions.
- Identified and capitalized on community business opportunities with effective networking.
- Managed banking reconciliations and monthly balance sheet statements.
- Managed journal entries, collection efforts, reconciliations and payroll processing.
- Implemented budget and expense controls and financial policies by analyzing income and expenditures.
- Organized budget documentation and tracked expenses to maintain tight business controls.
- Tracked business revenue and expenditures and reconciled accounts to maintain high accuracy.
- Reduced liabilities by accurately managing tax statements, mailings, journal entries, payments and transfers.
- Implemented updated production, productivity, quality and customer service standards to improve company financial standing.
- Complied with established internal controls and policies.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Prepared internal and regulatory financial reports, balance sheets and income statements.
Customer Service Representative
Roshan Communication Company
Kabul, Afghanistan
07.2014 - 03.2016
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
Site Logistic Officer
State Corps
Kabul, Afghanistan
05.2012 - 05.2014
- Managed functional areas of logistics.
- Collaborated with project managers to discuss procurement, logistics and service requirements for optimized purchasing power.
- Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.
- Delivered logistic support to leverage existing resources with cost-effective savings.
- Generated payments for program-related activities to keep accurate records of financial expenditure.
- Managed logistics assets for timely and cost-effective delivery of cargoes.
- Developed logistical checklists to guide activities support.
- Supervised logistics functions and operations.
- Directed shipping and receiving of wide range of products daily.
- Oversaw supply chain vendor pricing, inventory management and stock distribution.
- Developed and enforced performance standards and measures for key areas of responsibility.
- Monitored quotas and forecasts to identify product and equipment shortages.
- Increased efficiency by developing cost-effective rates and reducing order processing costs.
Interpreter
International Management Service
Kandahar , Afghanistan
02.2010 - 01.2012
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
- participate over 200 combat Mission in kandahar province with USA forces.
- Deliver the massage in the right time to my team and share my experience with my team member.
- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
- Maintained message content, tone and emotion as closely as possible.
- Attended training programs to improve professional knowledge and interpretation skills.
Education
BBA - Finance
12.2019
Skills
- Internet Technologies
- Metal Detectors
- HIPAA Guidelines
- Disposal Procedures
- Security Screening
- Customer Inquiries
- Accurate Reporting
- Complex Problem-Solving
- Administrative Support
- Microsoft Office
- Microsoft Excel
- Management of Financial Resources
- Writing
Timeline
Catering Screener - SCIS Air Security Corporation
12.2021 - 04.2022
Finance Manager - Afghan Global Insurance
05.2016 - 06.2021
Customer Service Representative - Roshan Communication Company
07.2014 - 03.2016
Site Logistic Officer - State Corps
05.2012 - 05.2014
Interpreter - International Management Service
02.2010 - 01.2012
Jahan University of Higher Education - BBA, Finance
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