Zi Bin (Sam) Wu
Brooklyn,NY
Summary
Dynamic IT Engineer with a proven track record at the New York Stock Exchange, adept at technical troubleshooting and user support. Successfully executed a company-wide migration to Windows 10, enhancing operational efficiency. Recognized for strong problem-solving skills and attention to detail, driving seamless technology updates and user training initiatives.
Overview
8
8
years of professional experience
Work History
IT Engineer
New York Stock Exchange, NYSE
New York City, New York
03.2019 - 10.2023
- Facilitated IT support using ticketing system for efficient multi-office remote assistance.
- Executed company-wide migration from Windows 7 to Windows 10.
- Conducted profile migration for new acquisitions, utilizing pre-scripted applications.
- Configured network settings through remote file servers and exchange servers.
- Implemented port security measures via Putty to enforce access restrictions.
- Automated maintenance tasks, significantly reducing need for manual intervention.
- Provided technical assistance for seamless installations and software updates.
- Oversaw testing, documentation, and end-user training on technology updates.
IT Analyst
New York Stock Exchange, NYSE
New York, NY
01.2017 - 02.2019
- Conducted project reviews to align operations with organizational principles and policies.
- Crafted diagrams and flowcharts to outline logical operational steps for information processing.
- Collaborated with Enterprise Engineers to create customized IT deployment communications and roadmaps.
- Coordinated installation of updated computer programs and systems for enhanced performance.
- Trained end-users on best practices to minimize errors and safeguard key data.
- Troubleshot malfunctions in systems and programs, identifying root causes to implement effective solutions.
- Observed staff behavior regarding information processing to assess business system requirements.
- Resolved issues with programs and systems, ensuring optimal functionality and user satisfaction.
Customer Engineer II
Mindshift Technologies
New York City, New York
06.2015 - 07.2016
- Planned and accommodated senior engineers for installation, configuration, and optimization of IT infrastructure for charter schools.
- Implemented enhancements to systems and networks, including TCP/IP, DNS, DHCP, switches, routers, firewalls, and wireless access points.
- Managed emergency hardware repairs by identifying defective components and assisting with rebuilds.
- Processed customer service requests to facilitate efficient problem resolution.
- Educated customers on technology issues using clear and understandable terminology.
- Conducted complex network diagnostics by analyzing packet traces, fault logs, and TCP/IP routing records to identify negative events.
Education
Bachelor of Science - Business Administration, Management Information Systems And Financial Analysis
University At Buffalo, SUNY
Buffalo, NY05.2016
Skills
- Microsoft Office Suite
- Data analytics tools
- Cloud and virtual technologies
- Technical troubleshooting
- User support and training
- Communication skills
- Problem solving strategies
- Attention to detail
- Time management skills
- IT incident management
Languages
- Chinese (Cantonese)
- Chinese (Mandarin)
Interests
INVOLVEMENT
, Management Information Systems Association Buffalo, New York
Member, University at Buffalo January 2015 –Present
Volunteer
Computers for Children (CFC) Buffalo, New York
Tech Assistant September 2011 –December, 2015
Dodge YMCA of Greater New York Brooklyn, New York
Lifeguard June 2012 – August 2015
Timeline
IT Engineer
New York Stock Exchange, NYSE
03.2019 - 10.2023
IT Analyst
New York Stock Exchange, NYSE
01.2017 - 02.2019
Customer Engineer II
Mindshift Technologies
06.2015 - 07.2016
Bachelor of Science - Business Administration, Management Information Systems And Financial Analysis
University At Buffalo, SUNY