Zibo Johanna E Gouleye Epse Toure
The Bronx,NY
Summary
Skilled Security Officer and compassionate Home Health Aide with experience at Big Heart Home Care, adept in enhancing safety and patient quality of life. Excelled in incident reporting and promoting conflict-free environments through effective communication. Demonstrates detail-oriented diligence and a commitment to maintaining secure, supportive settings for clients and teams alike.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Security Officer
- Improved overall security presence by consistently enforcing company policies and procedures.
- Enhanced security measures by conducting thorough patrols and identifying potential risks.
- Addressed conflicts between parties on-site professionally and diplomatically, promoting a conflict-free environment.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Maintained strong communication with team members, enabling efficient coordination during high-pressure situations.
Home Health Aide
Big Heart Home Care
09.2023 - 09.2024
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
Owner/Manager of Cosmetics and fragrance store
11.2006 - 12.2022
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Education
Associate of Science - Accounting And Finance
Groupe Ecoles
Abidjan, Cote D'Ivoire08-2004
Skills
- Report writing
- Incident reporting
- Security guard license
- General security
- Detail-oriented
Certification
- CPR/AED Certification
- F-02
Languages
French
Native or Bilingual
Timeline
Home Health Aide
Big Heart Home Care
09.2023 - 09.2024
Owner/Manager of Cosmetics and fragrance store
11.2006 - 12.2022
Security Officer
Associate of Science - Accounting And Finance
Groupe Ecoles
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