Zierya Grundy

• Serve as the primary point of contact for tenants, addressing inquiries, resolving issues, and maintaining positive, long-term relationships to reduce turnover and improve satisfaction
• Schedule and conduct in-person and virtual property tours, guiding prospective tenants through units and explaining amenities, lease terms, and community features.
• Review and process rental applications, verify documentation, conduct background and credit checks, and assess tenant suitability to ensure compliance with property standards and regulations
• Prepared and finalized lease agreements while ensuring new units met move-in readiness standards.

• Provided exceptional customer service, enhancing client satisfaction and loyalty.
• Educated clients on product benefits, driving informed purchasing decisions.
• Assisted in inventory management, ensuring accurate stock levels and product availability.
• Conducted makeup application demonstrations, showcasing product effectiveness and versatility.
• Processed payments, entering sales in register for prompt customer service.

• Managed timely responses to customer inquiries to enhance satisfaction.
• Facilitated visitor orientation by directing individuals to designated office areas.
• Coordinated workflows to consistently meet daily, weekly, and month-end deadlines.
• Processed billing inquiries and resolved discrepancies for customer accounts efficiently.

• Conducted evaluations of goods and services to ensure optimal quality, pricing, and reliability for operational needs.
• Implemented sustainable purchasing practices, contributing to company's environmental responsibility goals.
• Sourced vendors, built relationships, and negotiated prices.
• Developed and implemented purchasing strategies that aligned with organizational goals, driving cost savings.

• Assisted in organizing educational activities and contributed to the creation of lesson plans. Supported the team by developing engaging lesson plans and facilitating activities.
• Cultivated a classroom environment prioritizing health and safety through systematic observation and tailored learning activities.
• Facilitated ongoing communication with supervisors to enhance operational effectiveness of child development program.

• Facilitated customer interactions by efficiently fulfilling food and merchandise requests.
• Executed thorough cleaning and systematic organization of service areas to maintain a professional environment.
• Ensured accurate cash and credit transactions by maintaining a flawless register.

• Documented daily office activities to ensure accurate record-keeping
• Managed incoming and outgoing calls to support office staff and ensure efficient communication
• Updated and tracked customer files while scheduling appointments to streamline client interactions

Graduated 2016