Zijun Chen

Facilitated customer transactions such as deposits and withdrawals.

• Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
• Reconciled cash drawer and resolved discrepancies.
• Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
• Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
• Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
• Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.